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Deliver a Single Cloud-Based IT Service Management Platform

Take control of difficult legacy processes and tools with ServiceNow. Your new service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy‑to‑use service portal makes it painless for end users to submit and track requests without making a call. Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required.

See How Customers Take Control of
Difficult Legacy Tools

Using ServiceNow to manage most of our core IT processes led to reducing the number of applications used for service management.

REPLACED

20

SERVICE MANAGEMENT TOOLS WITH SERVICENOW

EMPLOYEE PORTALS RESOLVE

1,300

SERVICE REQUESTS PER DAY

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Get Up and Running Quickly

Guided setup with embedded help makes it easy to standardize service delivery and automate manual, repetitive setup tasks.

Assign Work Fast

Automated routing, drag‑and‑drop assignments, and integrated collaboration simplify the way teams work together.

Simplify Service Delivery

Easily configured portal provides users with a consumer‑like experience for requesting and tracking services.

Gain Control With Full Service Visibility

Dashboards provide consistent and actionable information for service demand, service‑level compliance, and other key performance indicators.

Focus on High-Value Projects, Not ITSM Infrastructure

Built for the cloud and accessible as a service on any device. Upgrades happen automatically so the latest capabilities are available without administrative overhead.

ANALYST REPORT

Crossing the Legacy ITSM Chasm

Should you adopt next‑gen ITSM, hack your legacy platform, or do nothing?

ASSESS THE RISKS

We consolidated redundant ticketing systems across several acquired companies.

SAVED

$3M

FROM CONSOLIDATION

AND UP TO

$500K

PER AVOIDED LEGACY UPGRADE

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How to Modernize IT Service Management

  1. 1
    Consolidate Incident,
    Problem, And Change
    Management
    Provide consistency across processes with shared configuration items and service level goals.
  2. 2
    Simplify Work With
    Visual Task Boards
    Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.
    |
  3. 3
    Drive Action With
    Service And Asset
    Awareness
    Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
    |
  4. 4
    Make Better Decisions
    With Dashboards And
    Analytics
    Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
    |
  5. 5
    Provide One Place
    For Users To Make
    All IT Requests
    Request and track services through a single service portal and from any device—creating a consumer-like experience.
    |
  6. 6
    A Single Cloud System
    Of Record For IT
    Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform.

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