Your business expects IT to provide value beyond just keeping systems running. But helping the rest of the business improve productivity is practically impossible when you’re bogged down in IT inefficiencies. You’re not alone — most businesses spend 70% of their IT budget just keeping the lights on.
Legacy systems, manual processes, and complex workflows are holding IT back from meeting business demands.
We provide service delivery organizations with a flexible and powerful system of engagement that delivers a consumerized user experience. Built upon one consolidated platform, ServiceNow is simple to configure and allows you to go live quickly and with confidence, while also making it easy to scale to your business needs. The single data model greatly simplifies and improves service delivery, allowing organizations to reallocate resources from high‑overhead administrative tasks to value‑add projects. As a result, the services offered by your IT organization are better aligned with your business needs.
Have your service delivery, operations, and business users all work off of the same system to deliver more reliable services with minimal overhead
Set yourself free from complex legacy systems and siloed processes and deliver services faster through workflow automation
Offer a consumerized user experience that makes it simple and intuitive for users to request IT services, log issues, track progress, and resolve problems — without ever needing to make phone calls or send emails
Track every project from request to completion and build powerful, fully customizable dashboards and reports from within any of the service management applications
Allow the service desk and end users to easily engage and collaborate using the native social and mobile capabilities with modern user interfaces for better knowledge and service management