Deliver a Single Cloud-Based IT Service Management Platform

Take control of difficult legacy processes and tools with ServiceNow. Your new service desk is up and running fast with built‑in ITIL best practices and guided setup. An easy‑to‑use service portal makes it painless for end users to submit and track requests without making a call. Prioritize and assign work with drag‑and‑drop Visual Task Boards. Gain control with complete IT service visibility, no infrastructure required.

See How Customers Take Control of
Difficult Legacy Tools

"Using ServiceNow to manage most of our core IT processes led to reducing the number of applications used for service management."

REPLACED

20

SERVICE MANAGEMENT TOOLS WITH SERVICENOW

EMPLOYEE PORTALS RESOLVE

1,300

SERVICE REQUESTS PER DAY

Simplify Service Delivery

Easily configured portal provides users with a consumer‑like experience for requesting and tracking services.

Modern display

Focus on High-Value Projects, Not ITSM Infrastructure

Built for the cloud and accessible as a service on any device. Upgrades happen automatically so the latest capabilities are available without administrative overhead.

How to Modernize IT Service Management

  1. 1
    Consolidate Incident,
    Problem, And Change
    Management
    Provide consistency across processes with shared configuration items and service level goals.
  2. 2
    Simplify Work With
    Visual Task Boards
    Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.
  3. 3
    Drive Action With
    Service And Asset
    Awareness
    Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.
  4. 4
    Make Better Decisions
    With Reports And
    Analytics
    Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.
  5. 5
    Provide One Place
    For Users To Make
    All IT Requests
    Request and track services through a single service portal and from any device—creating a consumer-like experience.
  6. 6
    A Single Cloud System
    Of Record For IT

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Take ServiceNow for a Test Drive

Get more details about IT Service Management