It is an exciting time for higher education and research institutions. Disruptive forces transforming learning environments include growing populations of tech-savvy students and faculty that bring their own devices, new online education models like massive open online courses (MOOCs) and flipped classrooms, new content publishing models, and increasing pressure to make education more accessible and affordable. And IT is at the center of it all.
ServiceNow enables IT to spend less time managing the infrastructure and more time delivering business services that improve the student experience, facilitate research initiatives and reduce costs.
- Replace department silos and ad-hoc and inconsistent processes with a single system of record for IT
- Deliver an intuitive, approachable and consumer-like service experience for all students, faculty, operations staff, alumni and campus visitors
- Reduce overhead and dependency on student-based IT staff by replacing manual, error-prone tasks with lights-out, zero-touch automation
- Increase IT accessibility, transparency, and visibility with an intuitive service catalog and self-service portal
- Improve service delivery for IT and other functions such as facilities, campus security, academic support, and financial aid by leveraging ITIL-based processes that can be rapidly modified for specific institution needs without high-cost consultants or programmers
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