Electronic health records, online appointment requests, home diagnostic tools and wearable health trackers can improve patient outcomes and satisfaction, but they also put a strain on the IT infrastructure, as do evolving regulatory requirements. IT can get stuck focusing on reactive maintenance to keep services active.
Reduce IT emergencies with a solution that consolidates systems, automates repetitive tasks and provides a consumer‑friendly interface. ServiceNow enables you to spend less time managing infrastructure and more time creating innovative solutions that enable healthcare professionals to provide a truly modern patient experience.
Consolidate fragmented legacy systems, spreadsheets, and redundant processes into a single system of record that delivers one view into the overall health of IT operations and services
Using spreadsheets and emails to manage compliance and audit processes often requires that IT perform time-intensive fire drills to address regulatory compliance requirements. In-platform automation of policy and procedure controls simplifies these processes and frees the IT team to focus on delivering technologies that promote innovation
Lower overhead by implementing lights-out, zero-touch automation to replace manual, repetitive tasks and reduce errors
Readily capture metrics, tie IT tasks to overall organizational goals and report on progress with easily customized dashboards and reporting capabilities
An intuitive portal provides a one-stop shop and consumer-like experience. Phone calls and email exchanges are eliminated as healthcare professionals quickly find what they need and get back to helping the patient
ServiceNow’s unique architecture delivers Advanced High Availability and performance while addressing stringent requirements for data protection and assurance. We deliver consumer quality on an enterprise-grade platform