IT Operations Management Icon

IT Operations Management

Connecting Processes and Infrastructure on a Single Platform for Service-Centric Visibility and Control

Service-Aware Operations Agility, Performance and Availability

People count on you to deliver new services faster — and keep them running. But limited visibility into business services and the dependencies that support them could stand between you and your goals.

Our IT Operations Management solutions consolidate resource data — including virtualized and cloud infrastructure environments — into a single system of record for IT. This enables you to see how your resources are performing at all times, automate key processes, and take a service-centric approach to mapping, delivery, and assurance.

Build
Accurate, comprehensive business service maps – that are updated dynamically as changes occur
Gain
Insight into overall health of services by correlating monitoring events to mapped services – reduce Mean Time to Resolution (MTTR) through faster root cause analysis of issues
Understand
The relationship of system events to business services – enabling operations to make better prioritization decisions and what issues to address first
Remediate
Issues automatically - even before they impact service experiences - using ServiceNow’s world-class ITSM processes (e.g. incident, change) and Orchestration
Analyze
Overall service performance – using both operational (active alerts, incidents) and business (availability, cost, utilization) metrics – to gain insight into improving service effectiveness and cost of delivery
Optimize
Existing services quickly and speed new services into production efficiently and with high quality

IT Operations Management Products

DISCOVERY

Capture infrastructure configuration details quickly and accurately

SERVICE
WATCH

Discover, map, monitor, assure enterprise business services

EVENT
MANAGEMENT

Rapidly respond to infrastructure events

CLOUD
PROVISIONING

Provision public and private clouds in minutes

CONFIGURATION
AUTOMATION

Define, automate, and govern data center infrastructure

ORCHESTRATION

IT process automation and business process automation for the enterprise

PASSWORD
RESET

Reduce service requests by 20%

Try the ServiceNow Demo Today
View The Demo
Questions? Our reps have answers.
1-858-720-0477