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IT Operations Management

Lights-Out, Zero-Touch Automation


Today’s complex IT infrastructure is comprised of virtual, cloud and on-premise systems. This hybrid, always-changing environment presents challenges that legacy IT operations management (ITOM) tools simply were not designed to handle.

ServiceNow simplifies the chaos by managing the hybrid environment together, within a single system of record for IT. All ServiceNow IT operations and management applications are built on a single cloud architecture delivering lights-out, zero-touch automation and complete visibility of the hybrid environment.


  • Manage the hybrid environment – virtual, cloud and on-premise systems – using a single management solution
  • Manage all IT operations and management applications on a single, enterprise-grade cloud architecture and leverage a single system of record for IT
  • Disintermediate service processes with automated, lights-out service transactions powered by a common orchestration engine and graphical workflow
  • Leverage out-of-box process packs or create new ones to automate activities and integrations to third party management systems
  • Gain complete visibility into the IT service lifecycle 

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