ServiceNow enables enterprise IT to advance the IT service model by consolidating redundant and fragmented IT service systems into a single system of record. With ServiceNow, IT service management professionals can deliver more structured and efficient support across the globe. An intuitive, consumer-like service catalog enables users to get what they need quickly. A common workflow engine drives change management, ensuring that changes and releases meet the intended outcome.
- Consolidate redundant and fragmented IT service management systems into a single system of record
- Accelerate the organization of infrastructure components into consumable services
- Make IT more accessible through an intuitive, consumer-like service catalog
- Create a more collaborative and structured support process that speeds resolution time and delivers a superior customer service experience
- Automate change and release processes for more efficiency and repeatability
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