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IE BUMPER
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Webinar: ServiceNow Berlin Release
"Berlin" is the name of the next release from ServiceNow. This release delivers exciting new capabilities for software asset management and for asset management as a whole. The Berlin release also delivers multiple enhancements to the ServiceNow platform - driving improvement across all applications, whether we created them … or you did! A comprehensive list of the new functionality in the Berlin release can be found in the release notes on the ServiceNow wiki.
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ServiceNow Deep Dive - Automation
Modern IT organizations are taking advantage of public and private cloud services in order to reduce capital costs, increase flexibility and drive business agility. Without high levels of automation, virtual machines and cloud services have the potential to quickly grow out of control. Choosing ServiceNow Runbook Automation helps streamline complex procedures while also maintaining control.
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ServiceNow Deep Dive - Self Service
Organizations are being asked to do more with less while facing an increasing variety of technology to support, including new trends like 'Bring Your Own Device' (BYOD) corporate programs. Learn how to embrace this new trend and put the right IT tools in place to manage an ever-changing technology environment.
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Service Oriented Cloud Management
With the current growth in cloud infrastructure, a lot of focus is being given to cloud provisioning and monitoring technologies. But this doesn't mean that service management is relegated to the back-burner. In fact, Service Management becomes even more critical in a cloud environment. Learn more in this upcoming webinar.
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Gamification of the Service Desk
Join ServiceNow customer, Kim Liston and the Omnicare team as they discuss how Gamification radically changed the Omnicare Service Desk operating model. Kim and her team share how Omnicare roles, responsibilities and processes changed in addition to the implementation of operating metrics linked to individual performance with their Gamificaiton initiative.
By creating a Service Desk role-playing game methodology, Omnicare was able to recognize employee performance which in turn improved overall service levels. This seemingly modest development quickly led to significant improvements in service delivery and call resolution.
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ServiceNow Deep Dive - Change Management
Our Change Management webinar addresses the most common cause of service disruption – Change Management. Learn how an automated closed-loop change management system will save you time, reduce risk, and improve the quality of your services. In less than an hour, our ServiceNow experts show you:
Graphical Workflow
Change Risk Assessments
Collision Detection using CMDB relationships
Scheduling timelines and calendars
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ServiceNow Live Demonstration
Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!
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Deep Dive - Service Catalog
The Service Catalog Deep Dive Demonstration focuses on the importance of an intuitive, actionable Service Catalog. Learn how to harness the biggest benefits of a cloud-based Service Catalog to support your most critical business applications. In less than an hour, our ServiceNow experts show you how to automate product & service delivery, empower users to find order and track what they need and deliver better quality of service.
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Social IT - Realizing the Dream
Social IT is, simply put, our rocket ship to the future. It takes the power of social media, marries it with the intelligence of information technology, to propel the tech world into the next century. Don't be left behind. The first webinar in the series will reveal how Social IT will transform your workplace, how workers are already adapting to the new reality and how Social IT will rock your world.
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Is Cloud the Napster of IT?
Remember what Napster did to the music industry? It changed the playing field. This webinar explores how cloud infrastructure is having a similar impact on business computing and, more importantly, how the lack of an intuitive, actionable service catalog can keep you from realizing the biggest benefits of the cloud.
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Deep Dive - Incident and Problem Management
View the foundation of the IT service process: Incident & Problem Management. Learn how to advance the stability of your process and increase the value of flexible service level management with enhanced information capture. In less than an hour, our ServiceNow experts show you how to create proactive incident prevention, identify single points of failure and correlate multiple incidents to a single problem.
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Runbook Automation with ServiceNow
Here's your opportunity to go from service management to service automation – with far less complexity and dramatically lower cost than any other approach. View the 60-minute webinar and receive an overview on runbook automation and best-practice tips; real world examples of how ServiceNow customers are successfully using runbook automation; a detailed demonstration of the ServiceNow solution.
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Service Management for the Cloud, from the Cloud
Eveline Oehrlich from Forrester Research, Inc. is a featured guest on this ServiceNow-hosted webinar that shares highlights from the ITSM industry study from Forrester Research and itSMF. This much-anticipated study provides an outlook for the future of the ITSM industry while revealing the actual impact of recent developments like cloud computing.
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Making ITIL Work For You
ServiceNow is pleased to partner with Malcolm Fry for this informative webinar that describes how embracing a simplified approach to ITIL and demonstrating early success helps build momentum and a blueprint for repeatable success throughout your service management processes.
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Service Management, Does it have to be so hard?
Make it easier with ServiceNow!
Good IT service management improves existing services and reduce costs by standardizing processes such as incident management, problem and change management. However, pulling together an integrated service management solution from siloed systems is costly, time-consuming, error-prone and simply painful! There's a better way. View the webinar and see how to simplify service management and help save your sanity at the same time.
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