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Knowledge13 Las Vegas will be the point of collaboration for thousands of IT professionals representing the world's most innovative companies and recognizable brands. Learn why you need to join us for Knowledge13.

The ServiceNow Platform provides the foundation of IT Service Automation and powers customer success.

Watch the keynote presentation of Founder and Chief Product Officer, Fred Luddy, VMworld 2012 to learn how automating the VMware lifecycle can help you provide better service and gain more control over virtualization.

The challenges facing IT leaders today are symptoms of an aging IT strategy–a strategy that is likely preventing you from benefiting from true transformation. What worked just three years ago is now nearly obsolete. And as a result, the IT rules have changed. Flextronics CIO, David Smoley, describes how a fresh strategy and the acceptance of technology's newest capabilities can drive dramatic results. This thought-provoking keynote highlights David's guiding principles for transformation and describes how he leveraged ServiceNow to assert IT as a strategic business leader within Flextronics.

IT is experiencing a seismic shift larger than all previous advances combined. Today's IT requires a completely different strategic paradigm – one that is massively scalable and driven by new service models. Join ServiceNow CEO Frank Slootman as he describes the next generation of IT and how ServiceNow is evolving to help you transform IT.

We are in the middle of one of the most transformational eras of our time. Cloud, virtualization, and mobility represent a few of the new computing models that are reshaping business. And IT is at the center of it all. Based on years of IT leadership and experience, Equinix CIO Brian Lillie, shares his perspective on the CIO of the future and what you can do to embrace and lead change. Mr. Lillie offers guidance and describe how he helped position Equinix IT for success in the cloud era.

Overview Deep Dive on-demand video

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

By leveraging his 25 years as a builder and creator of technology for IT leaders, Fred will not only bend your thinking, he will provide information to help you prepare for and capitalize on the most dramatic shifts to face IT in recent memory. He will explore the role of service automation in hybrid cloud computing, the Facebook imperative, and unveil the latest ServiceNow innovations that will help cement IT as business heroes.

ServiceNow is pleased to partner with Malcolm Fry for this informative webinar that describes how embracing a simplified approach to ITIL and demonstrating early success helps build momentum and a blueprint for repeatable success throughout your service management processes.

Make it easier with ServiceNow! Good IT service management improves existing services and reduce costs by standardizing processes such as incident management, problem and change management. However, pulling together an integrated service management solution from siloed systems is costly, time-consuming, error-prone and simply painful! There's a better way. View the webinar and see how to simplify service management and help save your sanity at the same time.

Join the Shaman for a journey through the technology and process eras of IT to IT 3.0. This is the evolution of IT. Video created by ServiceNow and Piranha Productions for the ServiceNow Global User Conference, Knowledge11.

ServiceNow Founder and Chief Product Officer, Fred Luddy, presents his vision for IT 3.0.

Ravi Nannapaneni, Director of IT Service Transformation at Intel, describes how Intel IT delivers a strategic advantage.

Olaf van der Vossen, GS Service Management and Support at CERN, describes how CERN accelerated service management maturity with ServiceNow.

Timothy First, Global Manager of Service Operations at Perrigo, describes how Perrigo transformed IT.

Short video offers a tour of ServiceNow from a CIOs perspective

ServiceNow is a finalist for the 2010 Pink Elephant Innovation of the Year award.

Service-now.com customers NYSE-Euronext, VeriSign, Pepsi Americas and Clark County, Nevada provide insight into how they are dealing with economic pressures and the growing need to provide better services using ITIL and software as a service.

Opening Video from Knowledge10, the ServiceNow Global User Conference

Closing video from Knowledge10 EMEA, the ServiceNow EMEA User Conference

ServiceNow CPO, Fred Luddy, keynote from Knowledge10, the ServiceNow Global User Conference