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Knowledge13 Las Vegas will be the point of collaboration for thousands of IT professionals representing the world's most innovative companies and recognizable brands. Learn why you need to join us for Knowledge13.

Watch the keynote presentation of Founder and Chief Product Officer, Fred Luddy, VMworld 2012 to learn how automating the VMware lifecycle can help you provide better service and gain more control over virtualization.

This is a video demonstration on the Automation of the VMware Lifecycle.

"Berlin" is the name of the next release from ServiceNow. This release delivers exciting new capabilities for software asset management and for asset management as a whole. The Berlin release also delivers multiple enhancements to the ServiceNow platform - driving improvement across all applications, whether we created them … or you did! A comprehensive list of the new functionality in the Berlin release can be found in the release notes on the ServiceNow wiki.

Hear from our ServiceNow Knowledge12 Innovation of the Year Winners to find out how they were able to achieve IT cost and resource efficiency in the cloud.

Real success requires consultation, automation and information exploitation. Join guest speaker Stephen Mann, Forrester Research Inc, senior analyst, to discover how IT can utilize a flexible and intuitive service catalogue to drive business efficiency.

Join guest speaker Glenn O'Donnell from Forrester Research, Inc. and experts from ServiceNow to learn how you can optimize your IT processes and automate process execution to capitalize on industrialized IT.

In this demonstration, we show you how ServiceNow has helped organizations consolidate multiple IT Management systems, including business applications, into a single platform.

The challenges facing IT leaders today are symptoms of an aging IT strategy–a strategy that is likely preventing you from benefiting from true transformation. What worked just three years ago is now nearly obsolete. And as a result, the IT rules have changed. Flextronics CIO, David Smoley, describes how a fresh strategy and the acceptance of technology's newest capabilities can drive dramatic results. This thought-provoking keynote highlights David's guiding principles for transformation and describes how he leveraged ServiceNow to assert IT as a strategic business leader within Flextronics.

IT is experiencing a seismic shift larger than all previous advances combined. Today's IT requires a completely different strategic paradigm – one that is massively scalable and driven by new service models. Join ServiceNow CEO Frank Slootman as he describes the next generation of IT and how ServiceNow is evolving to help you transform IT.

We are in the middle of one of the most transformational eras of our time. Cloud, virtualization, and mobility represent a few of the new computing models that are reshaping business. And IT is at the center of it all. Based on years of IT leadership and experience, Equinix CIO Brian Lillie, shares his perspective on the CIO of the future and what you can do to embrace and lead change. Mr. Lillie offers guidance and describe how he helped position Equinix IT for success in the cloud era.

Modern IT organizations are taking advantage of public and private cloud services in order to reduce capital costs, increase flexibility and drive business agility. Without high levels of automation, virtual machines and cloud services have the potential to quickly grow out of control. Choosing ServiceNow Runbook Automation helps streamline complex procedures while also maintaining control.

Modern IT organizations are taking advantage of public and private cloud services in order to reduce capital costs, increase flexibility and drive business agility. Without high levels of automation, virtual machines and cloud services have the potential to quickly grow out of control. Choosing ServiceNow Runbook Automation helps streamline complex procedures while also maintaining control.

Organizations are being asked to do more with less while facing an increasing variety of technology to support, including new trends like 'Bring Your Own Device' (BYOD) corporate programs. Learn how to embrace this new trend and put the right IT tools in place to manage an ever-changing technology environment.

Organizations are being asked to do more with less while facing an increasing variety of technology to support, including new trends like 'Bring Your Own Device' (BYOD) corporate programs. Learn how to embrace this new trend and put the right IT tools in place to manage an ever-changing technology environment.

With the current growth in cloud infrastructure, a lot of focus is being given to cloud provisioning and monitoring technologies. But this doesn't mean that service management is relegated to the back-burner. In fact, Service Management becomes even more critical in a cloud environment. Learn more in this upcoming webinar.

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

Overview Deep Dive on-demand video

CMDB & Discovery Deep Dive on-demand video

In the legacy world, the configuration management database (CMDB) or the configuration management system (CMS) is often viewed as a necessary evil. CMDB projects have a reputation for failed starts, lengthy implementations, and ongoing maintenance challenges that result in limited business value and lots of unrewarding work. The best IT thinkers have found a better way with ServiceNow.

CMDB & Discovery Deep Dive on-demand video

Join ServiceNow customer, Kim Liston and the Omnicare team as they discuss how Gamification radically changed the Omnicare Service Desk operating model. Kim and her team share how Omnicare roles, responsibilities and processes changed in addition to the implementation of operating metrics linked to individual performance with their Gamificaiton initiative. By creating a Service Desk role-playing game methodology, Omnicare was able to recognize employee performance which in turn improved overall service levels. This seemingly modest development quickly led to significant improvements in service delivery and call resolution.

Join ServiceNow customer, Kim Liston and the Omnicare team as they discuss how Gamification radically changed the Omnicare Service Desk operating model. Kim and her team will share how Omnicare roles, responsibilities and processes changed in addition to the implementation of operating metrics linked to individual performance with their Gamificaiton initiative.

Our Change Management webinar addresses the most common cause of service disruption – Change Management. Learn how an automated closed-loop change management system will save you time, reduce risk, and improve the quality of your services. In less than an hour, our ServiceNow experts show you: Graphical Workflow Change Risk Assessments Collision Detection using CMDB relationships Scheduling timelines and calendars

This Deep Dive webinar addresses the most common cause of service disruption – Change Management. Learn how an automated closed-loop change management system will save you time, reduce risk, and improve the quality of your services. In less than an hour, our ServiceNow experts show you: Graphical Workflow Change Risk Assessments Collision Detection using CMDB relationships Scheduling timelines and calendars

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

The Service Catalog Deep Dive Demonstration focuses on the importance of an intuitive, actionable Service Catalog. Learn how to harness the biggest benefits of a cloud-based Service Catalog to support your most critical business applications. In less than an hour, our ServiceNow experts show you how to automate product & service delivery, empower users to find order and track what they need and deliver better quality of service.

Learn Why a Service Catalog is Critical to the Success of Your IT Organization. Stay tuned for upcoming Deep Dive topics including: Change & Release Management (March 06) and CMDB/Discovery (March 20).

Social IT is, simply put, our rocket ship to the future. It takes the power of social media, marries it with the intelligence of information technology, to propel the tech world into the next century. Don't be left behind. The first webinar in the series will reveal how Social IT will transform your workplace, how workers are already adapting to the new reality and how Social IT will rock your world.

Remember what Napster did to the music industry? It changed the playing field. This webinar explores how cloud infrastructure is having a similar impact on business computing and, more importantly, how the lack of an intuitive, actionable service catalog can keep you from realizing the biggest benefits of the cloud.

Discover How to Improve Your IT Process with Incident & Problem Management. Stay tuned for upcoming Deep Dive topics including: Service Catalog (February 14), Change & Release Management (March 06) and CMDB/Discovery (March 20).

View the foundation of the IT service process: Incident & Problem Management. Learn how to advance the stability of your process and increase the value of flexible service level management with enhanced information capture. In less than an hour, our ServiceNow experts show you how to create proactive incident prevention, identify single points of failure and correlate multiple incidents to a single problem.

By leveraging his 25 years as a builder and creator of technology for IT leaders, Fred will not only bend your thinking, he will provide information to help you prepare for and capitalize on the most dramatic shifts to face IT in recent memory. He will explore the role of service automation in hybrid cloud computing, the Facebook imperative, and unveil the latest ServiceNow innovations that will help cement IT as business heroes.

Here's your opportunity to go from service management to service automation – with far less complexity and dramatically lower cost than any other approach. View the 60-minute webinar and receive an overview on runbook automation and best-practice tips; real world examples of how ServiceNow customers are successfully using runbook automation; a detailed demonstration of the ServiceNow solution.

Not sure where to begin your Cloud journey? For many agencies, IT service management (ITSM) in the Cloud was the right fit for the Cloud-first mandate. Learn why IT service management in the Cloud is the foundation of a long-term Cloud strategy.

Not sure where to begin your Cloud journey? For many agencies, IT service management (ITSM) in the Cloud was the right fit for the Cloud-first mandate. Learn why IT service management in the Cloud is the foundation of a long-term Cloud strategy.

Eveline Oehrlich from Forrester Research, Inc. is the featured guest on this ServiceNow-hosted webinar that shares highlights from the ITSM industry study from Forrester Research and itSMF. This much-anticipated study provides an outlook for the future of the ITSM industry while revealing the actual impact of recent developments like cloud computing.

Eveline Oehrlich from Forrester Research, Inc. is a featured guest on this ServiceNow-hosted webinar that shares highlights from the ITSM industry study from Forrester Research and itSMF. This much-anticipated study provides an outlook for the future of the ITSM industry while revealing the actual impact of recent developments like cloud computing.

ServiceNow is pleased to partner with Malcolm Fry for this informative webinar that describes how embracing a simplified approach to ITIL and demonstrating early success helps build momentum and a blueprint for repeatable success throughout your service management processes.

ServiceNow is pleased to partner with Malcolm Fry for this informative webinar that describes how embracing a simplified approach to ITIL and demonstrating early success helps build momentum and a blueprint for repeatable success throughout your service management processes.

Make it easier with ServiceNow! Good IT service management improves existing services and reduce costs by standardizing processes such as incident management, problem and change management. However, pulling together an integrated service management solution from siloed systems is costly, time-consuming, error-prone and simply painful! There's a better way. View the webinar and see how to simplify service management and help save your sanity at the same time.

View the webinar and see how to simplify service management. ServiceNow has already helped hundreds of customers like you deliver world-class IT service management, remove outrageous deployment and maintenance costs, end the fear of upgrades and extend the value IT provides to the entire business.

Join the Shaman for a journey through the technology and process eras of IT to IT 3.0. This is the evolution of IT. Video created by ServiceNow and Piranha Productions for the ServiceNow Global User Conference, Knowledge11.

ServiceNow Founder and Chief Product Officer, Fred Luddy, presents his vision for IT 3.0.

Ravi Nannapaneni, Director of IT Service Transformation at Intel, describes how Intel IT delivers a strategic advantage.

Olaf van der Vossen, GS Service Management and Support at CERN, describes how CERN accelerated service management maturity with ServiceNow.

Timothy First, Global Manager of Service Operations at Perrigo, describes how Perrigo transformed IT.

Cloud, virtualization and mobility represent just a fraction of the forces driving change within IT. To the best IT thinkers, it's more than technology. It's about a dramatic shift in how IT is consumed by the people you serve. Your business customers now expect IT to be as intuitive, social and available as the services they choose to use at home. Simply put, they want IT that just works. We call this new approach IT 3.0.

Join ServiceNow to see the technology that is transforming IT service management. The ServiceNow Winter11 release includes social IT, an entirely new approach to IT collaboration, engagement and self-service. View the webinar to learn how ServiceNow continues to set the standard for ITSM innovation, new functionality, low cost and usability.

ServiceNow has made a common practice of helping companies break through the technology barrier and focus on what they get paid to do - deliver great IT service. Many of the world's most recognizable brands and innovative companies switched to SaaS for ITSM from ServiceNow for one specific reason - they wanted software that just worked. View the webinar to find out what you've been missing.

Short video offers a tour of ServiceNow from a CIOs perspective

ServiceNow is a finalist for the 2010 Pink Elephant Innovation of the Year award.

Service-now.com customers NYSE-Euronext, VeriSign, Pepsi Americas and Clark County, Nevada provide insight into how they are dealing with economic pressures and the growing need to provide better services using ITIL and software as a service.

Join Troy DuMoulin, Pink Elephant AVP Strategic Solutions, and Matt French, ServiceNow Director of Product Strategy as they discuss the changing dynamics of IT and the impact of cloud computing and new sourcing models on IT service management. During the webinar we'll take ITIL a step further and describe how to begin your IT transformation in an era of new IT.

Opening Video from Knowledge10, the ServiceNow Global User Conference

The ServiceNow Making the CMDB Work For You Virtual Conference provides an in-depth discussion on the best use of the CMDB to support ITIL processes and ultimately help deliver better customer service. ServiceNow is championing a new approach to IT service management to help customers with rapid user adoption, lower costs, faster implementation and IT agility.

Closing video from Knowledge10 EMEA, the ServiceNow EMEA User Conference

ServiceNow CPO, Fred Luddy, keynote from Knowledge10, the ServiceNow Global User Conference

ServiceNow is a finalist for the 2009 Pink Elephant Innovation of the Year award.

The Cloud offers enormous opportunity for modern business, and every IT vendor is talking about it. But what does it really mean? Go behind the hype with Michael Cote from Redmonk and experts from ServiceNow for a real-world, down to earth discussion. Michael provides an analyst perspective on cloud services and opportunities, and ServiceNow shows a live demonstration of how you can make the most of this technology today.

Overview webinar

Customer testimonial

Customers answer the question: Why did you choose ServiceNow?

Customers answer the question: Why did you choose ServiceNow?

Customer testimonials

Customer testimonial

Customer testimonial

Customer testimonial

Customers answer the question: Why did you choose ServiceNow?

Customer testimonial

Centrica case study presentation at ITSMF UK 2010

Customer testimonial

Customer testimonial

Overview webinar

Customer testimonial

Customer testimonials

Demonstration video

Customer testimonials

Customer case study webinar

Customer case study webinar

Demonstration video

Customer case study webinar

Customer testimonials

Discovery customer panel webinar

Customer testimonial

Demonstration video

Demonstration video

Overview webinar