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Delivering world-class services is like conducting a symphony orchestra. You need to unify people and process, maintain pace with the business, plan and execute strategies, monitor quality, and make adjustments quickly. Register now to find out how ServiceNow can help you do just that!

Are you looking for ways to free up resources in your IT department? Is your team overwhelmed by the growing stream of service requests from all over the organisation? Enabling your business customers to self-service can help you regain control of the situation. Join our team of UK experts for a 45 minute interactive webcast and understand how you can transform the IT experience with self-service.

You know that your enterprise relies upon custom business applications, and that you want to build one (or more!) on the ServiceNow Service Automation Platform. But now that you know these things, what should you do? In this Webinar, you'll learn how ServiceNow customers have successfully identified initial candidate applications for creation or modernization, and how those customers got from good ideas to great applications quickly and effectively.

De nombreuses organisations informatiques recherchent encore aujourd'hui une solution à la fois simple et permettant de couvrir l'ensemble de leurs processus de gestion des services. Pourtant, cette solution existe. La suite Service Automation de ServiceNow fournit une plateforme complète pour l'IT facile à configurer, à intégrer et à gérer.

Join Arne Josefsberg, ServiceNow Chief Technology Officer, as he defines eight essential characteristics of the enterprise IT cloud. Register Now!

Organizations are faced with many auditing challenges and often find themselves defining controls in documents and spreadsheets, manually tracking audit task assignments and storing audit documentation in disparate locations. With the ServiceNow IT GRC functionality, organizations gain a central repository that contains policies, risks, controls, findings and more all in one place. It also provides a way to automate audit tasks for remediation efforts and a dashboard view to manage the entire audit process. Learn more during this upcoming webinar.

Join us for an inspiring webinar where you'll hear more about the innovation you'll see at Knowledge13, including our Innovation of the Year award, the first CreateNOW hackathon, our 50+ hands-on lab sessions and lots more.

Every enterprise relies upon multiple custom applications – to do things that you just can't get packaged solutions to do and, in some cases, to provide competitive advantage. But those custom applications can be an Achilles heel as business needs and underlying technologies evolve. One size does not fit all, and not every available platform is appropriate for every custom application. So how to choose the best platform for each of your enterprise's custom applications?

An effective business service catalog should capture employee needs and communicate negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It's essential to provide an automated self-service portal and open communication.

Many organisations find delivering IT service management is really hard. But it doesn't have to be. The ServiceNow Service Automation Suite delivers a single system of record for IT that's easy to configure, simple to integrate, and painless to manage. Join host Errol Rodericks, Business Development Director EMEA, ServiceNow and learn how you can improve customer satisfaction with self-service, simplify and automated IT operations with a single system of record.

La Direction des Systèmes d'Information est plus que jamais confrontée à la complexité de l'environnement de travail. Le nombre et la mobilité des collaborateurs, la diversité des usages et des équipements sont autant de facteurs qui nécessitent des processus bien établis.

A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.

Many organizations find delivering service to be really hard, but it doesn't have to be. Join ServiceNow & Troy DuMoulin from Pink Elephant to learn how you can improve customer satisfaction with self-service, simplify and automate IT operations, and stop the freak'n fire drills with a single system of record.

In this webinar, guest speaker Senior Analyst Stephen Mann of Forrester Research Inc. shares research, real world stories and tips to help you articulate a business case to secure and sustain funding for your SMA initiatives.

At Knowledge13 you can create new career opportunities, acquire knowledge to drive more value into your organization and meet the people responsible for the transformation of IT. If you're curious about attending Knowledge13, but want to learn more - this webinar is for you!