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Highlighted White Papers
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Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise
CIOs who have been successful in bridging the divide between IT operations and business did it by accelerating the transformation of IT. CIO Magazine documents three common IT imperatives that leading CIOs use to drive change and assert themselves as strategic leaders in the business.
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Coaching Loops in ServiceNow
Practice makes perfect…and coaching makes perfection quicker. In this white paper, find out how ServiceNow's coaching loop functionality applies existing Continual Service Improvement (CSI) techniques for improving performance and learn about coaching disciplines, assessments, targeting individuals for coaching as well as some good use cases for coaching.
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IT Asset Management
Learn how automating your entire IT Asset Management (ITAM) lifecycle, including Software Asset Management (SAM), in one system of record can help you reduce costs, eliminate wasted resources, improve compliance, mitigate security risks, drive standardization and more. This white paper discusses the relationship ITAM has with: IT Service Management (ITSM), including the relationship between Configuration Management Database (CMDB) and IT Asset Repository; IT Business Management (ITBM); and IT Governance, Risk and Compliance (IT GRC).
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Boost IT Visibility and Business Value with Service Catalog
Decision makers at many organizations question the investments made in IT. This is often because they don't fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. In this white paper, learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative.
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Powering Transformation - The IT Revolution is Now
The IT Revolution is happening and the time for change is now—don't settle for inflexible systems built on legacy technology. Download the white paper to find out how next-gen IT solutions are flexible, intuitive, social and powerful – and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
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Runbook Automation for Modern IT: Helping IT Accelerate Business
Modern IT requires an evolved approach to runbook automation—one that erases the barriers between people, process and technology. Modern IT also demands tools, including Runbook Automation, that promote action and agility. Without high levels of automation, virtual machines and cloud services will quickly grow out of control. IT organizations choose evolved Runbook Automation to deliver business agility while also maintaining control. This white paper describes how ServiceNow Runbook Automation empowers IT organizations to do all of this and more.
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CIOs Leading the Way: A Discussion on Transforming IT
Explore the ever shifting set of issues that CIOs face as technology rapidly advances and business demands increase. In this paper, we summarize a recent roundtable discussion that brought together top IT leaders and CIOs from around the globe. Transport yourself to the executive table for an exclusive look into how these industry leaders balance the challenge of maintaining operations and adopting new technologies to meet today's needs. Topics include: the strategic role of the CIO, the emergence of IT 3.0, the role of people in IT today and the social enterprise. .
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CIO Discussion: Keeping the Lights On, When It Matters
ServiceNow recently brought together nine enterprise CIOs and IT leaders to discuss how to successfully execute IT strategy in today's world. In the roundtable discussion, they shared their experiences and pooled their thoughts on modern best practice for delivering IT services. This white papers captures the discussion and describes their approach to defining and executing IT strategy.
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Social IT - Helping People, Promoting Culture and Improving Collaboration
Social networking levels the playing field, allowing for more voices to be heard and ideas to be spawn from the bottom up. The social enterprise no longer carries a negative connotation and instead suggests forward thinking, superior internal communication and accelerated global connectivity. This white paper takes a look at the adoption and evolution of social IT within ServiceNow.
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Methods for Optimizing the IT Asset Management Lifecycle
Learn how automating your entire IT Asset Management (ITAM) lifecycle, including Software Asset Management (SAM), in one system of record can help you reduce costs, eliminate wasted resources, improve compliance, mitigate security risks, drive standardization and more. This white paper discusses the relationship ITAM has with: IT Service Management (ITSM), including the relationship between Configuration Management Database (CMDB) and IT Asset Repository; IT Business Management (ITBM); and IT Governance, Risk and Compliance (IT GRC).
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IDC: ServiceNow introduces virtual machine automation
"ServiceNow's recent introduction of software-as-a-service (SaaS) delivered automation for managing the full life cycle of VMware virtual machines is a game changer for the systems management SaaS market. The availability of automated virtual infrastructure management on the same SaaS platform that supports enterprise service catalogs and service desk policies and workflows creates a new option for corporate customers to tightly integrate virtual machine self-service provisioning with many existing systems management tools and processes."
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Ovum: On the Radar - ServiceNow - A combined ITSM and ALM offering, ideal for DevOps
"We have not seen any other vendors make the journey from IT operations into IT development. This, and the fact that DevOps is gaining attention in the IT community, suggests that it is an opportune time for ServiceNow to enter the IT development market. The large IT players are able to offer a wide portfolio of products that span ALM and ITSM, but these are typically built as separate products or gathered through acquisitions, and are integrated together in varying degrees of connectedness. For a vendor to offer ITSM and ALM from a single organic platform is, we believe, a first in the industry."
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Enterprise Management Associates: What makes CMDB deployments work in 2012? A ServiceNow colloquium
"In May 2012, ServiceNow hosted a colloquium on what makes CMDB deployments work in 2012. EMA chaired the discussion between two well-known corporations using the ServiceNow CMDB. One customer is a large, global manufacturer in the foods and beverage industry, and the other an insurance company with more than $4 billion in total assets, both headquartered in North America. The interactions were documented and a summary of some of the key perspectives is presented in the Q&A below."
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Benefits of the Cloud for Outsourced Help Desk & MSP
According to Gartner, about 10 percent of enterprise IT organizations are currently using software-as-a-service (SaaS) for IT service management. In five years, this number will grow exponentially to include about 50 percent of the market. This paper will explore the benefits of using SaaS for ITSM for companies looking to outsource their help desk organization, as well as for the Managed Service Providers (MSP) themselves.
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Managing the Cloud as an Incremental Step Forward
At ServiceNow, we believe the cloud is revolutionary, but it doesn't have to be a problem. With the monitoring, management, integration and automation capabilities of our product, the cloud can be deployed opportunistically without creating a mess. While other SaaS vendors look to take the power of the cloud away from IT by hiding its power inside applications, Service-now.com is helping to give it back by making it possible to leverage each type of resource for maximum benefit without creating a mess. This paper will provide the advantages of bringing the cloud to your data center.
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Mitigating the End of Life Scenario
Having spent over twenty-five years in analyzing, advising, defining, developing, promoting, messaging and selling IT management technologies, I'm consistently impressed with the willingness of the end user to accept the end-of-life (EOL) scenario as painted by their technology vendors. - White paper author Bill Keyworth, Vice President and Research Analyst
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