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Now at Work 2021

October 13

  • 09:00 am – 10:20 am PT​
    Welcome and Keynote
  • 10:25 am – 12:00 pm PT
    Customer sessions
  • Beginning at 10:25 am PT
    On-demand content including Rome release highlights, sponsor sessions, Now on Now and customer stories

October 14

  • 09:00 am – 10:00 am PT
    Build with Chuck
  • 10:00 am – 01:30 pm PT
    Live and on-demand workshops
  • 01:30 pm – 02:30 pm PT
    Live Coding Happy Hour

*Agenda is subject to change


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Glennon Doyle is the author of the #1 New York Times bestseller UNTAMED, a Reese’s Book Club selection, which has sold over two million copies. She is also the author of the #1 New York Times Bestseller LOVE WARRIOR, an Oprah’s Book Club selection, and CARRY ON, WARRIOR. In her upcoming UNTAMED JOURNAL, publishing November 2021, Glennon helps us each discover our own voice of longing and allow us to reclaim our true, untamed selves. An activist and “patron saint of female empowerment” (People), Glennon is the founder and president of Together Rising, an all-women-led nonprofit organization that has revolutionized grassroots philanthropy – raising over $30 million for women, families, and children in crisis. She hosts the We Can Do Hard Things podcast, which debuted as #1 on Apple podcasts.


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Abby Wambach is a two-time Olympic gold medalist, FIFA World Cup Champion, and six-time winner of the U.S. Soccer Athlete of the Year award. She was the United States’ leading scorer in the 2007 and 2011 Women’s World Cup tournaments and the 2004 and 2012 Olympics. An activist for equality and inclusion, she is the author of the #1 New York Times bestseller WOLFPACK as well as the adaptation of WOLFPACK for the next generation, an instant New York Times bestseller. Abby sits on the Board of Directors for the non-profit organization Together Rising. She lives in Florida with her wife, Glennon Doyle, and their three children.


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Brooke Baldwin is an author, veteran journalist and Peabody Award finalist. She hosted her own live daily news show on CNN for more than a decade. Viewers have come to admire Brooke for her versatil- ity, authenticity and humanity at the news desk. They also know Brooke for her debut book Huddle: How Women Unlock Their Collective Power (Harper Collins, April 2021). Part journalism, part memoir, Brooke redefines the word “huddle” – when women lean on one another to provide each other support, empower-ment, inspiration and the strength to enact meaningful change. Reflecting on her own history growing up in the South and climbing the ladder in an often lonely and competitive profes- sion, Baldwin explores all-girl learning environments as well as women who band together in male-dominated industries. She speaks to trusted pioneers such as Gloria Steinem and Madeleine Albright, and contemporary trail- blazers like Stacey Abrams and Megan Rapinoe. Huddle also exam- ines groups of women making seismic change together, including the co-founders of Black Lives Matter, Indigenous women saving the planet, mothers fighting to reform gun laws, athletes agitating for equal pay, and teachers rallying to improve their working conditions.

During her time at CNN, Brooke was often sent into the field to cover the biggest breaking stories in the US and around the world. She has covered everything from natural disasters, mass shootings, and terror attacks. Brooke had the privilege of meeting Presidents and interviewing former first ladies, members of Congress, scientists, teachers, nurses, astronauts, actors, activists, rock stars and ordinary Americans in extraordinary circumstances – from surviving mass shootings to hurricanes to COVID-19. She also anchored extensive coverage of the Obama and Trump administrations and has also reported on stories from Europe, Africa, Asia and the Middle East. (Ask her what it’s like to be catapulted off an aircraft carrier.)

Since her show aired in the middle of the afternoon when news tends to break, she was often live on camera experiencing historic moments in real time along with the rest of the nation. In her last few years at CNN, Brooke created and hosted her own CNN Digital series American Woman where she shined a light on trailblazing women in politics and pop culture.

Prior to joining CNN in 2008, Brooke worked at local TV stations in Washington DC, Charleston-Huntington, WV and Charlottesville, VA. She earned a double bachelor's degree in Journalism and Spanish from the University of North Carolina at Chapel Hill. A native of Atlanta, Georgia, Brooke now makes her home in New York. She is dedicated to huddling, meditating, working out, traveling (in normal times!), hiking, reading, and hanging with her family, which includes her husband James and their pug, Pugsley.


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Dave has spent more than nine years at ServiceNow in a variety of leadership roles. As chief innovation officer and chief evangelist since 2017, Dave focuses on how to improve workplace productivity. He has worked with thousands of organizations to implement technologies that can create efficiencies, streamline business processes, and reduce costs. Before joining ServiceNow in 2011, Dave spent more than six years with VMware, Inc. as vice president of technical services for EMEA. From 2003 to 2005, Dave led the technical division for Northern and Southern Europe at Mercury Interactive. Prior to that he spent six years at Peregrine Systems, Inc., where he held a variety of senior technical and marketing positions. 


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Debby Eyzaguirre

Debby Eyzaguirre currently serves as the Director of Enterprise Service Management for University Technology Solutions (UTS) at the University of Texas at San Antonio (UTSA). In this role, she will be leading the team in expanding the service management platform and offering to align with the university’s strategic goals. She will collaborate directly with other departments to set unified services standards with automation and simplification. Eyzaguirre is a seasoned leader in IT, with over 20 years of experience, and has successfully cultivated high-performing teams across multiple lines of business.

Prior to joining UTSA, Eyzaguirre served the University of North Texas System as part of the executive leadership team. There she led the creation of the IT strategic plan, business relationship management program, project management office, governance framework, and enterprise service design processes. Debby also worked for IBM in the private sector for over 10 years, in a variety of positions, including a service delivery manager. Debby’s combined experience in higher education and the private sector brings a unique perspective and energy to our ongoing digital transformation.

A first-generation college student, Eyzaguirre holds a bachelor’s degree in business administration from the University of Nevada, Las Vegas. She also has a BRMP certification from the Business Relationship Management Institute and consultant certification from IBM. Eyzaguirre was selected by the Governor of Texas to attend the Executive Leadership for Information Technology Excellence (ELITE) training program and is part of the 2020 class.


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Felix is the Chief Information Officer at Academy Mortgage Corporation. He has been successful in building and optimizing operations services, technologies, and business processes for the last 15+ years. He is dedicated to thoughtful leadership and creating strong cross-functional teams.


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Jon Behrmann Educationally has a Masters in Business Administration. He has been working in administration for the Division of Technology Services (DTS). He has worked with or for DTS for 16 years and has helped save the state millions of dollars while improving processes and systems.


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David Rottman

David manages the Colleague Technology Adoption team as part of the Employee Enablement organization at TD, serving "anything IT" for our internal colleagues across North America and the globe. Together with his team, they manage the self-service IT portal TD calls "My Help Desk" featuring their service catalog, asset management, knowledge, and other self-service request tools.


Now at Work 2021

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What is Now at Work 2021?

Now at Work 2021 Digital Experience brings together the ServiceNow community to workflow a better world.

Join us to:

• Connect with what matters most and reimagine everything

• Change how your business responds to an ever-evolving hybrid world

• Create a workplace of continuous improvement to speed innovation


Now at Work Americas begins on October 13. For more information, see our agenda.


Register for free on the Now at Work website.

When is Now at Work 2021 taking place?

Now at Work 2021 happens on October 13-14


See our agenda for the program overview and the Library for the session information.


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How and when do I register for the Now at Work 2021 Digital Experience?

Register today on the Now at Work website. It’s fast and easy. Just sign in with your ServiceNow credentials or create an account.

How do I build a personal schedule?

Building your schedule is easy. Explore the Library and add your favorite sessions to My List.

How do I navigate the Now at Work 2021 Digital Experience?

Once logged into the Now at Work 2021 Digital Experience, use the tabs at the top of the page to navigate all available content.

• Home – Start here to see the featured content we have available for you.

• Library – Explore the content catalog for both live and on-demand sessions.

• My List – View the list of sessions you’ve selected.

• Sponsors – Engage with our sponsors and discover new ways to use ServiceNow.

What types of content are available?

We offer hundreds of on-demand sessions tailored to various solutions and industries. Explore our Library to find the content most relevant to your business.

How can I connect with the Now at Work community?

Connect with other Now at Work attendees by visiting our community page. Join in with your peers around the globe to workflow a better world.

Contact us

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I’m having trouble logging in or completing my registration. Who can I contact?

For any issues related to logging in or registration, please contact us at web_support@servicenow.com.

Who can I contact for assistance with the digital experience (Library, My List etc.) site?

If you need assistance with your Now at Work registration, or with the digital experience site pages (Library, My List etc.) please contact your Now at Work support team at nowatworkamericas@servicenow.com

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Now at Work 2021

Now at Work Americas 2021

Ready to workflow a better world? Come see what’s possible at our award-winning event!