# ServiceNow AI Platform

## AI without workflows is just expensive advice

Most companies have AI. Few have the data to ground it, the workflows to deploy it, and the security to govern it. ServiceNow® is the only platform built for all of it, so AI doesn't just think. It acts.

## Actions speak louder. Meet ServiceNow Otto.

ServiceNow Otto is the one AI experience for every person in your organisation. You ask. Work gets done, from start to finish, on the platform that already runs your business.

## AI Control Tower

ServiceNow AI Control Tower is the single hub to discover, secure, and measure the impact of all the AI across your enterprise.

## The world works with ServiceNow™

- 85% of the Fortune 500®
- 98% renewal rate
- 95B workflows

## ServiceNow is the AI control tower for business reinvention

### Sense any data
Your enterprise data contextualised in real-time. Now AI understands your business, not just the internet.

### Decide with context
Any AI model, grounded in your enterprise context and data to make aligned, auditable decisions.

### Act across workflows
Autonomous workflows execute across every application and department, turning AI into real business outcomes.

### Secure at scale
Built-in guardrails ensure every AI action and identity is secure, compliant, and approved as it happens.

## Meet ServiceNow Otto

The AI assistant for work. You ask. ServiceNow Otto™ handles it end to end, following how your business operates. It works across every system, every department, every workflow that keeps your business moving.

## Delivering autonomous workflows across every corner of your business

### IT
Your Autonomous Workforce is already on the way. Ground, govern, and guide every AI action towards real business outcomes.

### CRM
End the runaround. Resolve cases, close deals, and serve customers with a platform built for action.

### Employee Experience
AI that's not just talk. It knows your business and gets work done end to end.

### Security and Risk
One AI platform that sees every asset, identity, and vulnerability so your team can defend instead of just respond.

### App Development
Vibe code from the tools your team already uses. Every app that lands on ServiceNow is governed, connected, and built to run across your enterprise from day one.

## Customer Success Stories

- 5M ServiceNow workflows per month
- 2.5M AI-powered interactions in less than a year
- 25% faster customer response time
- 66% reduction in IT service costs
- 97% routing accuracy for the AI Agent

## Industry Recognition

- Ranked #1 in the Building and Managing AI Agents Use Case
- A 6x Consecutive Leader in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms
- ServiceNow named a Leader in 8 Gartner® Magic Quadrant™ Reports
- ServiceNow named a Leader in the 9 Forrester Wave™ Reports Q1, Q2, Q3, Q4 2025, Q2, Q4 2024, and Q4 2023

## What's new now

### Enterprise AI Maturity Index 2026
See how 6,500 leaders and employees across 19 countries measured their AI progress. Learn what Pacesetters did differently and follow their roadmap.

### ServiceNow's Blueprint for Agentic Business
Get the blueprint for implementing agentic AI across your business.

### The CX Shift: A Study of Customer Expectations in the AI Era
New research from 34,000 voices reveals a widening gap between what customers want and what they get.