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Federal and National Government

Drive digital transformation in national and federal government. Connect teams, workflows and systems with cloud solutions designed with people in mind.

Focus on your mission. We’ll do the rest.

Help national and federal agencies work smarter

Modernise IT to improve efficiency, compliance and satisfaction for all.

Vaccine management

Remove obstacles to quickly get vaccines to the people who need them.

Digital citizens

Deliver intuitive, consumer-like experiences with modern self-service tools.

Staff optimisation

Automate tedious tasks so employees can focus on what’s most important.

Don’t just take our word for it

See how national and federal government agencies across the globe are modernising with ServiceNow.


Digitised recruitment for disaster response

See how NSW RFS digitised their volunteer application system, making it easier to manage and grow their force of 75,000 volunteers.


Transforms employee experience to deliver better outcomes

NZ Corrections digitised ten core processes across the employee lifecycle – providing the efficiency, consistency, and visibility needed to improve services.


Seamless experiences for buyers and sellers

Learn how the DTA has transformed government ICT procurement with the award winning BuyICT platform.

Featured resources

White Paper

Pave the way for cloud adoption with FedRAMP

Standardise security assessment, authorisation and continuous monitoring.


Take the hassle out of moving to cloud

Automate and accelerate your agency’s services in the cloud with FedRAMP.

Data Sheet

Keep up with and quickly resolve customer issues

Make customer service a team sport for readiness and sustainment programmes.

Data Sheet

Streamline investigative case management and support

Manage case-related tasks, location-based resources, assets and your work.

Solution Brief

Deliver superior service to fuel your mission

Provide faster response and resolution for mission partners and agencies.

Solution Brief

Make IDEA a reality with modern digital government

Digitise service, reduce costs and improve usability of federal websites.


Learn best practices to improve performance

Discover the key steps to increase service delivery visibility and insights.

Join us for upcoming events


Now at Work 2021

Discover at your own pace how workflow is the path forward in the hybrid world of work.


Knowledge 2021

Explore the endless possibilities of workflow at your pace.

Digital transformation in the gov. cloud for the public sector

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in the public sector to discuss common challenges and how to unlock your potential.