Streamlining support case creation and administration
When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
IT Management
How the Scaled Agile Framework (SAFe) truly supports business
The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
Employee Experience
4 ways Manager Hub simplifies the role of the manager
As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.
Trends & Research
IT Management
Workflow Quarterly: The business agility imperative
