2017


  • Business Impact
    How ServiceNow uses Security Operations to Deliver 6X Faster Processing via Automation and Integration
    December 05, 2017
  • Business Impact
    How ServiceNow Built an Application that Increases Approval Speed of Legal Agreements by 10X
    December 05, 2017
  • Digital Transformation
    The Business Value of ServiceNow – A Look at IT, HR, Business Apps, and Customer Service
    December 03, 2017
  • Digital Transformation
    How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%
    November 10, 2017
  • Digital Transformation
    Meet ServiceNow Agent Intelligence: Machine Learning for Everyday Work
    October 16, 2017
  • Telepathy
    Digital Transformation
    ServiceNow doubles down on customer experience design with acquisition of Telepathy
    September 29, 2017
  • Digital Transformation
    How ServiceNow uses the Now Platform® to achieve a 13-point increase in NPS and a 25% case deflection rate
    September 22, 2017
  • Slack
    Digital Transformation
    ServiceNow Announces Integration With Slack
    September 15, 2017
  • Digital Transformation
    How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden
    August 17, 2017
  • Web
    Digital Transformation
    ServiceNow named a Gartner IT Service Management Magic Quadrant Leader
    August 15, 2017
  • Digital Transformation
    How ServiceNow Uses Performance Analytics to Drive Business Outcomes
    July 14, 2017
  • Digital Transformation
    Using the NowPlatform to transform the IT experience
    June 05, 2017
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year