2017


  • Business Impact
    How ServiceNow uses Security Operations to Deliver 6X Faster Processing via Automation and Integration
    December 05, 2017
  • Business Impact
    How ServiceNow Built an Application that Increases Approval Speed of Legal Agreements by 10X
    December 05, 2017
  • Digital Transformation
    The Business Value of ServiceNow – A Look at IT, HR, Business Apps, and Customer Service
    December 03, 2017
  • Digital Transformation
    How ServiceNow Uses ITBM to Accelerate Project Delivery by 20%
    November 10, 2017
  • Digital Transformation
    Meet ServiceNow Agent Intelligence: Machine Learning for Everyday Work
    October 16, 2017
  • Telepathy
    Digital Transformation
    ServiceNow doubles down on customer experience design with acquisition of Telepathy
    September 29, 2017
  • Digital Transformation
    How ServiceNow uses the Now Platform® to achieve a 13-point increase in NPS and a 25% case deflection rate
    September 22, 2017
  • Slack
    Digital Transformation
    ServiceNow Announces Integration With Slack
    September 15, 2017
  • Digital Transformation
    How ServiceNow Uses GRC to Reduce 66% of our SOX Administrative Burden
    August 17, 2017
  • Web
    Digital Transformation
    ServiceNow named a Gartner IT Service Management Magic Quadrant Leader
    August 15, 2017
  • Digital Transformation
    How ServiceNow Uses Performance Analytics to Drive Business Outcomes
    July 14, 2017
  • Digital Transformation
    Using the NowPlatform to transform the IT experience
    June 05, 2017
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
Productivity depends on people

Topics

Year