ServiceNow Announces Integration With Slack

This has been an exciting week for ServiceNow – we’ve announced two integrations in response to customer demand for ServiceNow to trigger notifications in industry-leading collaboration platforms.

Slack invited me to join April Underwood, VP of Product at Slack, onstage at their first-ever Frontiers user conference to announce our partnership and a new integration between our platforms. The integration, available later this year , enables users of ServiceNow’s System of Action to engage directly in Slack.  You can sign up on Slack’s website to be notified when the integration is available.

This integration will increase speed and transparency for our shared customers with the ability to receive ServiceNow notifications in their Slack channels. Opening an incident in any of our cloud services will send a notification to a specific channel where teams can stay in the loop, reduce context switching, and keep the lines of communication open around critical incidents.

We’re excited to bring this to our shared customers because we know that they want this. We’ve seen that many of you have already taken our APIs and open integrations to build this capability and now, we want to give it to everyone.

This is just the beginning for our partnership. We will continue to work together to extend our integration to include actionable, interactive notifications in Slack so teams can perform ServiceNow actions directly from the Slack interface.

Earlier this week, we announced our plans to deliver integrations with Microsoft Teams starting with an Office 365 Connector. With this integration, ServiceNow events will trigger notifications in teams for contextual collaboration .

We look forward to continuing to deliver integrations that help you work in the tools and applications your teams are in every day.