Deepening Partnerships at Microsoft Ignite

The future of digital transformation and workplace productivity was at the center of Microsoft Ignite last week in Orlando, FL. It’s one of my favorite conferences of the year, where thousands of technology professionals converge to hear and see the latest enterprise tech trends. 

This year was no exception. Announcements across Azure, Office and other Microsoft products will enable businesses to deliver services faster and compete more effectively in the marketplace – plus, that Minecraft demo that turns the real world into a playing field was seriously cool!  

We’re excited about the Azure Arc announcement that will be transformational for our mutual customers that manage resources across multiple clouds and on premises by extending Azure Resource Manager. Now DevOps (development and operations teams) folks will be able to practice their discipline the same way they do on premises as in the cloud. 

At ServiceNow, we've been working with Microsoft to show how these new services can be effectively managed and governed so that they can be quickly deployed in the enterprise.  

We aim to meet employees where they are – our goal is to build seamless integrations so you can live in your tools of choice and still be connected to other systems used by your company (e.g. our Outlook Actionable Messages connector lets you approve ServiceNow requests from within Outlook, where, if you’re like me, you spend a lot of your day!) 

To date, we have over 20 integrations with Microsoft and announced our strategic partnership in July. Most recently, we announced the upcoming availability of our connector between Microsoft Security Graph API (an intermediary broker between Microsoft and our partners’ security offerings) and ServiceNow® Security Operations.  

With the connector, Alert Ingestion profiles ensure comprehensive mapping of details in the alert to security incident artifacts and trigger playbooks in ServiceNow to orchestrate, triage, investigate and response actions.  

Additionally, the mapping of these alerts to the business services and IT infrastructure housed in the ServiceNow Configuration Management Database (CMDB) enables prioritization and risk scoring based on business impact, allowing security teams to focus on what is most critical to their business.

Feedback from ServiceNow and Microsoft’s mutual customers was fantastic at the conference – a lot of folks came to the booth to mention how the deeper partnership between ServiceNow and Microsoft is enabling their company to focus more time on delivering services versus writing integrations between our platforms.  

During this conference, we spent a lot of time with different product managers at Microsoft ideating the next round of platform integrations, and we can’t wait to tell you about new developments in the future!  

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