ServiceNow certified as Great Place to Work

  • Life at Now
  • 2019
  • Tey Scott
  • Culture
June 18, 2019

By Tey Scott, Global Head of talent attraction for ServiceNow

Tey's nailsI love sharing information- to me, knowledge is the fountain of growth. So, when I’m looking for information, the first place I turn is "Now at Work,” our companywide communications platform. It’s a place where employees get official news and announcements, as well as share ideas, thoughts and stories about our culture, fun moments, team-building and more. I’ve seen posts there about how one of our employee’s dog has trained to be “service” dog, a post celebrating and educating us all on Ramadan and a post where our CEO – a former college basketball player – even got into a good-natured Warriors-Raptors debate with our Canada team members. I love it! I even shared a pic of my branded, blinged-out nail design ahead of our annual customer conference and got people to recognize they need to up their nail games!

My point is, a quick scroll through our “Now at Work” news feed finds employees sharing either personal or professional updates and somehow, they are all informative, respectful and enlightening. This commonality brings us all together!

This is one example of our community-driven culture that inspires employees to say that ServiceNow is a great place to work. Even beyond the fun or personal sharing, there are many factors that helped drive our recent certification as a Great Place to Work.

Great place to work
Great, enduring

In Silicon Valley, where we have our headquarters, you hear a lot about “hot” companies: multi-billion-dollar valuations, round after round of funding and celebrity founders and CEOs. That’s not us.At ServiceNow, we are on a journey to build a great, enduring company. A company that lasts … for our people and for our customers. So, we rolled out a new company purpose last year: “We make the world of work, work better for people.” Our employees rally around that North Star, intentionally crafted to express our commitment to making people’s work lives more like their real lives. Our belief in our purpose and the work we do for the long-term is why 96% of employees surveyed by Great Place to Work said they are proud to tell others they work here.

People-first
ServiceNow has always been – and continues to be – a people-centric company. Since 2004, our founder believed in simplifying ordinarily highly manual workflows for regular people. That core value has remained the basis of our work and our company culture. We embrace our customers’ success at every point possible. All employees – not just those working with our customers – feel accountable to deliver great experiences to our customers. In fact, 92% of employees surveyed by Great Place to Work said our customers would rate the service we provide as excellent.

Hungry and humble
We’re excited to be named a “Great Place to Work.” We appreciate the honor, especially because its origins are our employees, those who have been here for many years blended with those of us newer in our journey, share the same passion for what’s next.

Yet, we don’t take this badge for granted. We innovate – and, we execute. We have fun – and, we focus. We’re building a company and culture where people want to be. Just take a look at what our employees think. If you’d like to be a part of this journey, search our jobs to see if something is right for you!

Topics

  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year