The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.
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3 min
Introducing the Brazil release: Enterprise AI that carries work forward
Connected AI helps enable fast decisions, coordinated actions, and consistent control
Platform FoundationsCompany Story
Brazil Release
One AI experience. Autonomous work by design.
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8 min
Hill-climbing enterprise AI: How ServiceNow built its AI specialists
Enterprise AI agents improve through repeated measurement. Here's how our IT agents got better, setbacks included.
AICompany Story
4 min
ServiceNow: A Leader and a Customer Favorite in Forrester Wave for CPQ
This is our first Forrester configure, price, quote evaluation. Here's what customers say is changing in how they sell.
CRMCompany Story
4 min
AI voice agents work only as well as the CRM behind them
AI voice agents can sound human and still fail to resolve customer issues. The difference comes down to the CRM connected to them.
CRMThought Leadership
3 min
Forrester names ServiceNow a Leader in conversational AI for employees
ServiceNow scored 5/5 in eight criteria, including customer data security, in Forrester's Wave report on employee services AI
HRCompany Story
Control and govern AI
You can’t control what you can’t see. ServiceNow Super Intelligence Control Tower gives you one place to discover any AI asset, secure AI actions, and govern AI activity.
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