ServiceNow Receives "Positive" Rating in "Gartner Vendor Rating: ServiceNow"

  • David Schneider
  • 2019
  • About ServiceNow
  • Culture
June 24, 2019

Hungry and humble. That’s one of our core values at ServiceNow and frankly, how I’ve always loved to work and learn.  We don’t usually talk about this externally much (humble, right?) but I think it’s part of what makes ServiceNow a great place to work. 

The belief that customer success is our success has been part of our DNA from our early days as an ITSM vendor. It’s still a core belief now that we’re a digital transformation leader providing the platform for our customers to create valued customer, employee and IT experiences with digital workflows. We know this is more than good business practice. Over time, it leads to recognition and new opportunities.  Today, I am pleased to share that our focus on customer success has resulted in a Positive vendor rating by industry analyst firm Gartner.

Being evaluated in a Gartner Vendor Rating is a humbling moment for us. It’s the first time a third-party industry analyst has issued a report on ServiceNow, which we believe that asks this question: Do we have the vision, investments and capabilities it takes to be a strategic partner for digital transformation? (Spoiler alert: the answer is yes!)

We couldn’t have done this without our customers and partners.  We don’t take that fact for granted.  Digital transformation is a complex and multi-year journey for companies. Recognition as a trusted strategic partner is something we will work hard to earn every day. 

 Check out Gartner's full report and Positive Vendor Rating of ServiceNow.

Gartner, Vendor Rating: ServiceNow, Gary Spivak, Kenneth Gonzalez, 30 May 2019 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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