Learn how ServiceNow uses its own products at Knowledge 2019

  • 2019
  • Now on Now
  • Chris Bedi
  • Solutions
May 02, 2019

Learn how ServiceNow uses its own products at Knowledge 2019
 

At ServiceNow, we use the Now Platform and our IT, Employee, and Customer Workflow products to continuously create and optimize digital workflows that deliver great experiences and unlock productivit

We launched the Now on Now program to share stories about our own digital transformation journey. As Customer Zero for all ServiceNow products, we want to go beyond automating simple routine tasks and enable digital workflows that help us manage processes faster and better. We’re evolving from spreadsheets and manual reports to real-time predictive analytics. In addition, we’re moving to a self-service environment that gives employees a digital platform to work more proactively and intelligently.

At Knowledge 2019, Now on Now experts will share how we’re using our own solutions to deliver IT, Employee, and Customer Workflows to drive digital transformation at ServiceNow. In 30 different sessions, you’ll learn insights and best practices that you can use in your own digital transformation journey.

You can also stop by the Now on Now Workshop in the Pavilion where our practitioners will show you how we’re using ServiceNow products and answer any questions you may have.

Here’s a guide to sign up for the Now on Now live sessions. You can also check out our portal for in-depth information about Now on Now. We look forward to seeing you at Knowledge 2019.

 

Session No.

Title

Date/Time

Type of Session

Tuesday

BRE0136

Now on Now: Transforming the Agent fulfillment and Customer Walk-up Experience

10:30-11:10

Breakout

CCW0336

Security: Building hack-proof applications in ServiceNow

10:30-12:10

CreaterCon®

PTS1747

Now on Now: Avoiding customization pitfalls with ServiceNow HealthScan

11:30-12:00

Pavilion Theater

BRE0770

Now on Now: Our 3-step Journey for Optimizing Cloud Operations

11:30-12:10

Breakout

BRE0458

Now on Now: CAB Transformation and Workbench

12:30-1:10

Breakout

BRE0130

Now on Now: Unlocking enterprise-wide productivity with our next-gen mobile app

1:30-2:10

Breakout

BRE0424

Now on Now: Using Application Portfolio Management to Align IT Projects with Business Strategy

2:30-3:10

Breakout

CCB0285

Now on Now: Using the Now Platform® to power developer.servicenow.com

2:30-3:10

CreaterCon®

PTS1748

Now on Now: Developing consumer-like mobile apps using Mobile Studio

3:00-3:30

Pavilion Theater

BRE0145

Now on Now: Using automation & orchestration to thwart phishing attacks

3:30-4:10

Breakout

BRE0183

Now on Now: Crossing the chasm with Agent Intelligence

4:30-5:10

Breakout

PTS1750

Now on Now: Using ServiceNow® Platform -- reimagining the IT Experience

5:30-6:00

Pavilion Theater

PTS1759

Now on Now: Operationalizing your CMDB and CMDB Audit

6:30-7:00

Pavilion Theater

Wednesday

BRE1754

Now on Now: Using ServiceNow® Platform to Drive Intelligent IT Operations (AIOps)

 10:30-11:10

Breakout

LAB1364

Drive continuous improvement with CIM and Benchmarks

 10:30-12:10

Lab

PTS1751

Now on Now: Getting more from Performance Analytics to provide a delightful user experience

 12:00-12:30

Pavilion Theater

CSS0311

Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey

 12:00-12:30

Customer Success Theater

BRE0141

Now on Now: How ServiceNow achieves industry leading NPS using CSM out-of-the-box (Case Management)

 12:30-1:10

Breakout

BRE1515

Continual improvements: How to make it work for your organization

 12:30-1:10

Breakout

BRE0441

Now on Now: Transparency, Efficiency and Modern User Experience in your Finance Close Process

 2:30-3:10

Breakout

CSS0301

Now on Now: ServiceNow's extended SDLC Synergy between ITBM Agile v2 and the Now platform

 4:00-4:30

Customer Success Theater

BRE0439

Now on Now: ServiceNow’s Vulnerability Response (and GRC) Journey

 4:30-5:10

Breakout

Thursday

BRE0179

Now on Now: Delivering Great Employee Experiences for Day One and Beyond

 10:30-11:10

Breakout

PTS1755

Now on Now: Using our own CSM Product Suite to offer self-service and industry-leading Support

 11:30-12:00

Pavilion Theater

BRE0261

Now on Now: Bringing digital transformation to GRC at ServiceNow

 11:30-12:10

Breakout

KBP1617

PANEL: A unified approach to IT service delivery with ITSM+ITOM

 11:30-12:10

Breakout

BRE0056

Now on Now:  ServiceNow's Value Realization Journey

 12:30-1:10

Breakout

PTS1756

Now on Now: Virtual Agent provides both exceptional and a consumer-like onboarding experience

1:00-1:30

Pavilion Theater

BRE0565

Now on Now: Enabling Intelligent Operations Using ITOM and the Now Platform®

1:30-2:10

Breakout

CSS0311

Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey

2-2:30

Customer Success Theater

BRE0381

Now on Now: Digital transformational practitioners framework

3:30-4:10

Breakout

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year