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Learn how ServiceNow uses its own products at Knowledge 2019
Learn how ServiceNow uses its own products at Knowledge 2019
At ServiceNow, we use the Now Platform and our IT, Employee, and Customer Workflow products to continuously create and optimize digital workflows that deliver great experiences and unlock productivit
We launched the Now on Now program to share stories about our own digital transformation journey. As Customer Zero for all ServiceNow products, we want to go beyond automating simple routine tasks and enable digital workflows that help us manage processes faster and better. We’re evolving from spreadsheets and manual reports to real-time predictive analytics. In addition, we’re moving to a self-service environment that gives employees a digital platform to work more proactively and intelligently.
At Knowledge 2019, Now on Now experts will share how we’re using our own solutions to deliver IT, Employee, and Customer Workflows to drive digital transformation at ServiceNow. In 30 different sessions, you’ll learn insights and best practices that you can use in your own digital transformation journey.
You can also stop by the Now on Now Workshop in the Pavilion where our practitioners will show you how we’re using ServiceNow products and answer any questions you may have.
Here’s a guide to sign up for the Now on Now live sessions. You can also check out our portal for in-depth information about Now on Now. We look forward to seeing you at Knowledge 2019.
Session No. |
Title |
Date/Time |
Type of Session |
Tuesday |
|||
BRE0136 |
Now on Now: Transforming the Agent fulfillment and Customer Walk-up Experience |
10:30-11:10 |
Breakout |
CCW0336 |
Security: Building hack-proof applications in ServiceNow |
10:30-12:10 |
CreaterCon® |
PTS1747 |
Now on Now: Avoiding customization pitfalls with ServiceNow HealthScan |
11:30-12:00 |
Pavilion Theater |
BRE0770 |
Now on Now: Our 3-step Journey for Optimizing Cloud Operations |
11:30-12:10 |
Breakout |
BRE0458 |
Now on Now: CAB Transformation and Workbench |
12:30-1:10 |
Breakout |
BRE0130 |
Now on Now: Unlocking enterprise-wide productivity with our next-gen mobile app |
1:30-2:10 |
Breakout |
BRE0424 |
Now on Now: Using Application Portfolio Management to Align IT Projects with Business Strategy |
2:30-3:10 |
Breakout |
CCB0285 |
Now on Now: Using the Now Platform® to power developer.servicenow.com |
2:30-3:10 |
CreaterCon® |
PTS1748 |
Now on Now: Developing consumer-like mobile apps using Mobile Studio |
3:00-3:30 |
Pavilion Theater |
BRE0145 |
Now on Now: Using automation & orchestration to thwart phishing attacks |
3:30-4:10 |
Breakout |
BRE0183 |
Now on Now: Crossing the chasm with Agent Intelligence |
4:30-5:10 |
Breakout |
PTS1750 |
Now on Now: Using ServiceNow® Platform -- reimagining the IT Experience |
5:30-6:00 |
Pavilion Theater |
PTS1759 |
Now on Now: Operationalizing your CMDB and CMDB Audit |
6:30-7:00 |
Pavilion Theater |
Wednesday |
|||
BRE1754 |
Now on Now: Using ServiceNow® Platform to Drive Intelligent IT Operations (AIOps) |
10:30-11:10 |
Breakout |
LAB1364 |
Drive continuous improvement with CIM and Benchmarks |
10:30-12:10 |
Lab |
PTS1751 |
Now on Now: Getting more from Performance Analytics to provide a delightful user experience |
12:00-12:30 |
Pavilion Theater |
CSS0311 |
Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey |
12:00-12:30 |
Customer Success Theater |
BRE0141 |
Now on Now: How ServiceNow achieves industry leading NPS using CSM out-of-the-box (Case Management) |
12:30-1:10 |
Breakout |
BRE1515 |
Continual improvements: How to make it work for your organization |
12:30-1:10 |
Breakout |
BRE0441 |
Now on Now: Transparency, Efficiency and Modern User Experience in your Finance Close Process |
2:30-3:10 |
Breakout |
CSS0301 |
Now on Now: ServiceNow's extended SDLC Synergy between ITBM Agile v2 and the Now platform |
4:00-4:30 |
Customer Success Theater |
BRE0439 |
Now on Now: ServiceNow’s Vulnerability Response (and GRC) Journey |
4:30-5:10 |
Breakout |
Thursday |
|||
BRE0179 |
Now on Now: Delivering Great Employee Experiences for Day One and Beyond |
10:30-11:10 |
Breakout |
PTS1755 |
Now on Now: Using our own CSM Product Suite to offer self-service and industry-leading Support |
11:30-12:00 |
Pavilion Theater |
BRE0261 |
Now on Now: Bringing digital transformation to GRC at ServiceNow |
11:30-12:10 |
Breakout |
KBP1617 |
PANEL: A unified approach to IT service delivery with ITSM+ITOM |
11:30-12:10 |
Breakout |
BRE0056 |
Now on Now: ServiceNow's Value Realization Journey |
12:30-1:10 |
Breakout |
PTS1756 |
Now on Now: Virtual Agent provides both exceptional and a consumer-like onboarding experience |
1:00-1:30 |
Pavilion Theater |
BRE0565 |
Now on Now: Enabling Intelligent Operations Using ITOM and the Now Platform® |
1:30-2:10 |
Breakout |
CSS0311 |
Sharpen Foundations: Accelerate Upgrades with HealthScan – a Now on Now journey |
2-2:30 |
Customer Success Theater |
BRE0381 |
Now on Now: Digital transformational practitioners framework |
3:30-4:10 |
Breakout |
