Workflow Digitization Relies on Bold Goals, CEOs & Employee Support

  • ServiceNow Blog
  • 2019
  • IT Management
  • About ServiceNow
  • Trends and Research
July 18, 2019

Workflow Digitization Relies on Bold Goals, CEOs & Employee Support

CIOs are advancing workflow digitization by identifying big goals, leaning on CEOs for support, and showing peers how much employees love it

Interviews with more than a dozen CIOs from around the world reveal that workflow digitization has become an organization-wide priority, but succeeding requires more than understanding the technology.

CIOs say that they need a seat at the table, the full support of their CEO, and a clear strategy for reporting the impact on employees.

Listen to the Workflow Quarterly podcast to learn more. Here are a few quotes from several CIOs:

Lori Beer, CIO, JPMorgan

Lori Beer, CIO, JPMorgan:

“This is the first time when I got this appointment little more than a year ago that the CIO was actually part of the firm’s operating committee…I aligned the vision and the mission of delivering of technology very clearly to the strategic objectives of the company.”

Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield

Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield:

“I was actually presenting to the customer advisory board for some of our very large national accounts. I think years ago that probably wouldn’t have happened. The CIOs tended to be focused more on the back end of the business as opposed to the front end. So now it’s all about customers and sales and thinking that way.”

Helmuth Ludwig, CIO, Siemens

Helmuth Ludwig, CIO, Siemens:

“My personal conviction is if you want to go as a company through a digital transformation, it can only be driven by the CEOs of the businesses, and this has to be supported by the CIOs.” 

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
  • Gartner Magic Quadrant Enterprise Low-Code Application Platforms
    Application Development
    A Magic Quadrant™ Leader in Low-Code Application Platforms for third year

Year