Workflow Digitization Relies on Bold Goals, CEOs & Employee Support

  • ServiceNow Blog
  • 2019
  • IT Management
  • About ServiceNow
  • Trends and Research
July 18, 2019

Workflow Digitization Relies on Bold Goals, CEOs & Employee Support

CIOs are advancing workflow digitization by identifying big goals, leaning on CEOs for support, and showing peers how much employees love it

Interviews with more than a dozen CIOs from around the world reveal that workflow digitization has become an organization-wide priority, but succeeding requires more than understanding the technology.

CIOs say that they need a seat at the table, the full support of their CEO, and a clear strategy for reporting the impact on employees.

Listen to the Workflow Quarterly podcast to learn more. Here are a few quotes from several CIOs:

Lori Beer, CIO, JPMorgan

Lori Beer, CIO, JPMorgan:

“This is the first time when I got this appointment little more than a year ago that the CIO was actually part of the firm’s operating committee…I aligned the vision and the mission of delivering of technology very clearly to the strategic objectives of the company.”

Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield

Douglas Blackwell, CIO, Horizon Blue Cross Blue Shield:

“I was actually presenting to the customer advisory board for some of our very large national accounts. I think years ago that probably wouldn’t have happened. The CIOs tended to be focused more on the back end of the business as opposed to the front end. So now it’s all about customers and sales and thinking that way.”

Helmuth Ludwig, CIO, Siemens

Helmuth Ludwig, CIO, Siemens:

“My personal conviction is if you want to go as a company through a digital transformation, it can only be driven by the CEOs of the businesses, and this has to be supported by the CIOs.” 

Topics

  • Digital transformation in healthcare for nurse retention: smiling nurses walking
    Healthcare
    Boosting nurse retention through digital transformation in healthcare
    Digital transformation in healthcare is the key to nurse retention. Find out how it can free nurses to focus on their passion: caring for patients.
  • Knowledge 2023 takeaways: a group of women raising their hands
    Events
    4 takeaways from Knowledge 2023
    Knowledge 2023 united thousands of ServiceNow customers and colleagues at the first single global user conference in three years. Here are four key takeaways.
  • Artifacts of pride: 3 ServiceNow employees
    Culture
    Showcasing artifacts of pride
    In honor of Pride Month, three ServiceNow employees share personal artifacts that have shaped their lives. Watch a video and get inspired.

Trends & Research

  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty

Year