Building a more seamless onboarding experience

  • Employee Experience
  • Paul Hardy
  • Solutions
  • 2020
March 23, 2020

  • Onboarding frequently offers a disjointed, slow and frustrating experience for new employees.
  • Automating the experience can help onboarding stakeholders to streamline the process.
  • From onboarding on day one to everyday tasks, employees can work faster – and focus on work they enjoy.

Settling into any new job can be exhausting, and in the environment we suddenly find ourselves living in, onboarding remotely can seem more daunting than ever. New remote faces, new computer, new… everything. On top of that, there are forms to fill in and return to multiple onboarding stakeholders, passwords to create, HR policies to read.

In the midst of a new working environment, the process of getting up to speed on the admin front — waiting for tech set-up to be completed and multiple layers of access to be granted — can leave new arrivals feeling a little spent by the end of the first week. 

Fortunately, automation technology is giving enterprises the opportunity to break down siloed onboarding processes and build new, more efficient connections right across the business. 

IT can drive the onboarding journey, streamlining processes relating to security access, firewall set-up, passports, employment history and more, so new employees can get to work sooner, and the business can deliver an outstanding onboarding experience with less effort.

 

Streamlining the onboarding journey
With ServiceNow, IT can easily configure digital workflows that manage employee lifecycle events across multiple departments. This allows much of the onboarding process to be streamlined and automated. Other service requests can be handled in a similar way, whether they relate to the day-to-day employee experience in the office, on the go or away from work.

 

Automated onboarding boosts productivity
Automating the process of onboarding and other transitions can improve enterprisewide productivity. From day one, employees experience a fast, consumerstyle service that makes them feel ‘at home’ at work. 

Employees will be able to get started in their new role quickly, and receive the ongoing support they need, whenever they need it. On top of that, IT and HR, plus other related business operations including facilities and finance, can save time that can be devoted to higher-value tasks and projects.

From onboarding to beyond, automation enables your enterprise to:

  • Simplify employee access to services
  • Gain complete end-to-end visibility of business processes
  • Optimise employee service delivery, with a clear view of all requests

ServiceNow® can also provide you with the analytics to measure and track ROI – providing data-driven insights to identify the areas where automation stands to deliver the greatest benefits to your business.

 

Workflows can be orchestrated across departments 
When enterprises set out to automate processes such as onboarding, they’re often left dealing with disparate tools and a lack of coordination between teams. 

By taking an enterprise-wide approach to automation, businesses can enable the more efficient management of day-to-day operations for the onboarding journey and beyond. 

Repetitive tasks can be powered by digital workflows, not people, and be easily configured to cut out the aspects of work that drain time and energy across the business. Ultimately, employees are freed up to focus on more interesting, high-value work, which boosts productivity and innovation for the business. 

Visit our automation page to learn more about how the right technology can help to transform the employee experience – at every stage of the journey.

 

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