How leaders can support employees working from home — Canadian Leadership Exchange Ep. 1

  • ServiceNow Blog
  • Employee Experience
  • Solutions
  • 2020
November 11, 2020

Business leaders are facing a myriad of questions around the evolving world of work. How do we enable employees to be productive in a remote setting

By: Marc LeCuyer, General Manager, Canada, ServiceNow and Dimitra Maniatis, Senior Director, Solution Consulting, Canada, ServiceNow

Business leaders are facing a myriad of questions around the evolving world of work. How do we enable employees to be productive in a remote setting? Will customer service and trust in digital banking improve? What strides will government take to digitize public services? 

Innovations are happening at a faster rate, propelling the digital evolution. 

As part of a new series called the Canadian Leadership Exchange, we’ll be sitting down with industry thought leaders, customers and partners to discuss key topics that are top of mind.

In our first episode, we spoke with Erika Taylor, vice president of people and culture at BC Pension Corporation to explore the evolved role for leaders as they support employees working from anywhere.

BC Pension Corp surveyed its employees in May and June to understand how employees were feeling in their remote work environments. The results were in line with our national survey of Canadian office workers’ desire to continue working remotely, at least some of the time. 

But remote working is not without its challenges of maintaining a work-life balance, juggling competing obligations, and feelings of isolation. At BC Pension Corp, Erika has seen a positive increase from employees managing their mental well-being since May and June.

Check out the video below to hear how BC Pension Corp. has been prioritizing employee mental health, supporting flexible work schedules and rethinking the value of the physical office space.



© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Learning and development: 4 ServiceNow employees
    Now on Now
    Using AI to create personalized learning and development magic
    The Now Platform powers our internal learning and development platform. Powered by AI, the new platform offers search and other personalized recommendations.
  • ServiceNow certification: RiseUp - Sarah T., developer: From feeling stuck to feeling unstoppable
    Careers
    5 reasons to consider ServiceNow training and certification
    In today’s employees’ job market, nearly every job is a tech job. Discover five reasons you may want to consider ServiceNow training and certification.
  • Career growth: 2 women employees at ServiceNow
    Careers
    Career growth opportunities for women at ServiceNow
    At ServiceNow, we’ve designed programs to spur career growth, helping employees grow themselves, their teams, and the business. Hear two women’s stories.

Trends & Research

  • 2022 Gartner Magic Quadrant for IT Service Management Platforms
    IT Management
    A Magic Quadrant Leader in ITSM Platforms for ninth year in a row
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service

Year