How leaders can support employees working from home — Canadian Leadership Exchange Ep. 1

  • ServiceNow Blog
  • Employee Experience
  • Solutions
  • 2020
November 11, 2020

Business leaders are facing a myriad of questions around the evolving world of work. How do we enable employees to be productive in a remote setting

By: Marc LeCuyer, General Manager, Canada, ServiceNow and Dimitra Maniatis, Senior Director, Solution Consulting, Canada, ServiceNow

Business leaders are facing a myriad of questions around the evolving world of work. How do we enable employees to be productive in a remote setting? Will customer service and trust in digital banking improve? What strides will government take to digitize public services? 

Innovations are happening at a faster rate, propelling the digital evolution. 

As part of a new series called the Canadian Leadership Exchange, we’ll be sitting down with industry thought leaders, customers and partners to discuss key topics that are top of mind.

In our first episode, we spoke with Erika Taylor, vice president of people and culture at BC Pension Corporation to explore the evolved role for leaders as they support employees working from anywhere.

BC Pension Corp surveyed its employees in May and June to understand how employees were feeling in their remote work environments. The results were in line with our national survey of Canadian office workers’ desire to continue working remotely, at least some of the time. 

But remote working is not without its challenges of maintaining a work-life balance, juggling competing obligations, and feelings of isolation. At BC Pension Corp, Erika has seen a positive increase from employees managing their mental well-being since May and June.

Check out the video below to hear how BC Pension Corp. has been prioritizing employee mental health, supporting flexible work schedules and rethinking the value of the physical office space.



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