New contact tracing app and health screening features help bring employees back to the workplace safely

Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas Using ServiceNow Safe Workplace Apps to Make Returning to Work, Work for Everyone

In only four weeks since the initial release of ServiceNow’s Safe Workplace apps, close to 400 customers worldwide have implemented over 1,600 app installations to manage the safe return of their employees. These enterprises include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas including many ServiceNow partners. 

“During this unprecedented time, North Carolinians need to know that they can count on the state’s agencies to provide on-going, critical support,” said Tracy Doaks, Secretary of the N.C. Department of Information Technology and State Chief Information Officer for the State of North Carolina. “Earlier this month we deployed ServiceNow’s Workplace PPE Inventory Management app, which allows the N.C. Department of Administration to manage our PPE inventory for thousands of employees across 10 agencies to ensure that we are meeting the physical safety needs of our workforce and, by extension, the needs of our residents.”

ServiceNow is committed to helping our customers manage workplace and workforce readiness. Employee health and safety is priority No. 1. We also continue to use our Safe Workplace apps, and we estimate using these apps can help companies deliver $1M of labor productivity for every 10,000 employees. Our market-leading Safe Workplace apps enable customers to harness ServiceNow’s single-data model and single workflow architecture to accelerate their readiness efforts, while maintaining business continuity. These apps are getting downloaded in just matter of a few days at many organizations globally.

Given the changing and dynamic nature of the COVID-19 epidemic, we are planning releases twice a month to support customers’ changing needs.
 

We are pleased to release a new Contact Tracing app, which is generally available today. This app helps employers support a safe workplace for their employees by identifying potentially exposed employees based on workplace data. The app then executes follow-up activities -- from interviews and check-ins to location sanitizing and closure -- with case management and automated workflows to help support workplace safety. Finally, the app helps assess business risk of remaining open by evaluating exposure trends on the safe workplace dashboard. In order to identify employees that may have been in contact with infected individuals, the app can leverage a number of data sources such as employees at the same location, attendees in the same meeting room from Office 365, employee self-report logs, and badge scans. Customers can configure the information collected, used, and disclosed through the Contact Tracing app to ensure their use of the apps is in line with data protection laws and regulations that apply to them.  

Customers can now deploy our Safe Workplace apps for their global employee population with new support for eight languages including French, German, and Spanish.
 

Feedback from our customers plays an important part in our innovation roadmap. Based on recent input from our customers, we have significantly enhanced our employee self-service capability in our employee portal as well as Now Mobile. Specifically, with Employee Health Verification, employees are now able to provide answers to health screening questions in a self-service manner and get authorization to enter the workplace before leaving home. We have also enhanced our Workplace Safety Management app to provide employees the ability to make single or multi-day workspace reservations. The app also now provides a visual floor map view, providing them with an easy digital experience and freeing up workplace administrators’ time.

Making the world of work, work better for people is ServiceNow’s promise. And, with regular updates to these apps, we are delivering out-of-the-box workflows to help our customers ensure that returning to the workplace works for everyone.
 

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