How automation brings your business ambitions to life

  • ServiceNow Blog
  • Solutions
  • AI and Automation
  • 2020
February 14, 2020

Technology is helping enterprises simplify process and supercharge the everyday

  • Our self-serve consumer lives have taught us to expect more from the day-to-day employee experience
  • Enterprise IT needs to meet the growing demand for automation technologies that connect and empower employees — wherever they are
  • Automation enables businesses to be ready for change — to build a more sustainable, competitive edge

A good employee experience (EX) is built on efficient ways of working, freeing employees from repetitive tasks to create a more rewarding workday – one that is spent on interesting, high-value projects. 

But for business leaders looking to deliver the experiences that employees now demand, where should they start?

The short answer: good EX thrives on well-designed automation.

 

Powering employee engagement and productivity through a consumer mindset to 

As technology continues to merge our personal and professional worlds, businesses are beginning to see significant productivity returns from investments in ‘consumer-ised’ employee experiences.  

And IT is ideally placed to help the business make the most of this transformation. 

Where IT once sought to fortify firewalls and serve up computer repairs, IT leaders are now taking their place as strategic business partners – aligning technology with business objectives, such as: 

  • Increasing business process efficiency 

  • Boosting business productivity 

  • Unlocking greater innovation and sustainable growth 

With smarter automation and self-service tools, a business can drive employee engagement and empower the workforce to help to make those ambitions a reality. 

 

Ask the right questions – and get automating 

We encourage our customers to ask some basic questions about the way their business works before committing to automation:

1.)  Where do employees run into problems in your processes? 

Process is rarely perfect. There are often gaps, redundancies and unnecessary complexities preventing a truly efficient, end-to-end journey. Identifying the specific friction-causing moments is an essential first step to streamlining ways of working. 

2.)  How can you simplify processes and make systems more agile? 

We If the aim is to remove the productivity-killing complexity and repetition in cross-functional processes, answering this question enables you to explore whether it’s possible to manage (and resolve) these issues through automation.

 

Anticipate and embrace change with automation 

Naturally, enterprises evolve over time, thanks to advances in technology, worker expectations, and other business and cultural factors. Keeping up with change as it comes is great. But expecting change and being able to turn it to your advantage quickly is what will give you a true edge over the competition.  

Automation, implemented in the right way, will help your business to build smarter, more efficient ways of working right now — and drive continuous improvements in the future.   

Always keep one key thing in mind: the employee experience. The more flexibility you give employees, the happier and more productive they’ll be. 

 

Visit our automation page to learn more about how the right technology can help to transform the way employees work – and add value to your business.

 

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