What does Gen Z want at work?

  • Employee Experience
  • About ServiceNow
  • Trends and Research
  • 2020
  • Marc Lecuyer
January 30, 2020

For many employers, Gen Z is a bit of mystery.

There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company.

Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day. And most of them want their tech experience at work to be as simple as it is at home.

Unfortunately, for many, there’s still a gap in the solutions they’d like to see and what they’ve actually experienced.

Beyond the desire for technology to make work easier, this mobile-savvy generation also appreciates flexibility in their office hours, even more than other perks like snacks. At the same time, they still crave the basics, like in-person interactions with their managers and regular feedback, so question your assumptions about these young employees.

This generation is certainly feeling misunderstood. While Millennial, Gen X and Boomer coworkers think Gen Z can help them with their digital and social media skills, the youngest generation feels they can contribute to helping improve other skills, like open-mindedness and creative problem solving.

Gen Z is still young but will soon make up a huge portion of the workforce – and Canadian offices need to get ready to meet their expectations.

 

Check out our key Canadian findings to get a better sense of Gen Z at work.

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