HR technology leader Gretchen Alarcon joins ServiceNow

  • ServiceNow Blog
  • Employee Experience
  • About ServiceNow
  • 2020
August 05, 2020

Gretchen Alarcon

Organizations today are reexamining at-work practices to better support employees at home and at work. ServiceNow is committed to helping its customers provide seamless employee experiences, wherever work is done.  

To advance this goal, ServiceNow is bringing on a global leader in HR technology, Gretchen Alarcon, as VP and GM of our Human Resources Service Delivery (HRSD) business. This move signifies ServiceNow’s deepening commitment to strategically partnering with organizations as they seek to make the world of work, work better for people.

With more than 20 years’ experience in product strategy, Alarcon is passionate about using technology to support people and processes. Recognized as a top HR tech thought leader, Alarcon brings a unique view of the challenges many organizations face as they reimagine the future of work. She has seen firsthand the evolution of HR across global businesses, as she helped lead one of the most widely used HR software systems in the world. This perspective informs her view of the future of the enterprise and has led her to ServiceNow to build products designed to transform HR and the employee experience with digital workflows.

“Organizations have struggled for a long time with employee information being trapped in the siloes and complexity that modern businesses are made of,” said Alarcon. “ServiceNow, as a single platform company, can change all of that. With digital workflows, ServiceNow is on the precipice of truly transforming the way HR works, to finally make it work for 21st century employees, and I can’t wait to get started.”

Behind the power of the Now Platform, ServiceNow HR and Employee Service Delivery can break through the siloes that often hinder productivity and bring together departments like HR, IT, Legal and Workplace Services to help deliver the employee experiences that are expected today and allow for more business agility. ServiceNow’s unique position as the “Platform of Platforms” is a key differentiator in the market and provides a massive opportunity for the company to grow and deliver on these challenges, providing even more value to customers and partners. 

Part of Alarcon’s role will be to partner with Blake McConnell, SVP of Employee Workflows, to propel ServiceNow’s HRSD product to new heights and help organizations transition from outdated processes.

“Gretchen is going to paint a bigger picture and help take the employee experience to the next level,” said McConnell.  “She’s lived and breathed HR technology and processes for years and knows it like the back of her hand. Her deep expertise will help ServiceNow expand our value proposition across the various general and administrative domains that employees interact with on a daily basis.  I am excited to have Gretchen join us for the Workflow Revolution.”

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE