How to use Hardware Asset Management for Recording Keeping

  • IT Management
  • Solutions
  • Eric Martinez
  • 2020
August 04, 2020

Hardware Asset Manager

In the life of a hardware asset, there is only one point when we know for sure we have what we purchased: When we first receive the asset.

This hardware asset scenario reminds me being a little kid and playing catch with my neighbor. I would take a new baseball out of the package and throw it over the fence to him. He would catch it and then throw it back. Sometimes he would try to trick me and throw a different ball back over the fence: an old baseball, a softball, and one time a soccer ball. (That caught me off-guard.) And sometimes, he would go inside to dinner and not tell me. I would throw the ball and wait. (Until I was called in to dinner, of course.)

When I took the baseball out of the package, and before I threw it over the fence, this was the only time I knew for sure I had that exact baseball. Once I threw the ball over the fence, I was never sure what I would get in return or if I would get anything back.

I started writing my name on the baseballs immediately when I took them out of the package. This way, I could tell if I was getting back what I had originally thrown over the fence.

Now back to the hardware asset…
We receive the device and verify that what we receive is what we purchased.

But at this time, we know a lot more about that exact device. We know who the vendor was and how much we paid for the device. We can match the device to that PO and invoice We have contractual information about warranty and support. And while the device is in our possession, we can attach asset tags to make identification easier. Before we deploy the device (or throw it over the fence to a user), this is the best time to start tracking the device; to create the hardware asset record with all of the supporting information we know at this point in the asset’s life.

As soon as it is deployed, we have lots of tools to help us know where the device is. But nothing is more certain than when the device is in front of you; especially the very first time you receive the device.

This is why tracking assets at the earlier stages of their lives is so important:

  1. We know the most about the device at that point
  2. We know exactly what we have
  3. We know exactly where it is

Starting out early makes the management and tracking of that device, and all hardware assets, that much easier!

If you’d like to learn more, watch the on-demand webinar: "The ITAM Triforce – Discover the power of SAM, HAM, and the CMDB"

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year