Introducing a new IT Experience Podcast Series: Timely topics for these trying times

  • ServiceNow Blog
  • IT Management
  • Solutions
  • 2020
August 06, 2020

Man with laptop and headphones

Here’s some surprising news: Podcast listenership is actually on the rise (42% more in the US and 53% more in Europe) even with the drastic slash in hours spent commuting to and from work. To feed all those hungry ears, we’ve kicked off a new series around IT Experiences, especially as they pertain to rapidly developing needs and changes in the new world or work.

Says Usman Sindhu, podcast producer and host, “The global reality of 2020 is forcing IT departments to totally rethink how they operate, the technology they use, and how they are led. These quick podcasts feature super change agents and other IT rock stars revealing their inside thoughts and strategies. Real time.”

Binge the first four podcasts in only an hour.

IT Experience: Episode 1: IT leaders' role in the post-COVID-19 world
Tune in to hear from Deloitte's Khalid Kark, Managing Director at Deloitte CIO Program, about the IT leaders' role in the post-COVID-19 world. In this episode, we'll also discuss findings from the Deloitte's 2020 Global Technology Leadership Study.

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IT Experience: Episode 2: AIOps on Steroids
Thangavel Viswam (TV), Director of IT Operations at ServiceNow IT, discusses leveraging the vast amount of data, combined with AIOps to achieve business outcomes.

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IT Experience Podcast Episode 3: Role of modern architectures in shaping DevOps and IT
We discuss with Alexander Ljungström, Strategic Advisor at Einar & Partner, about the role of modern architectures in shaping DevOps and IT. You’ll hear about the role of CMDB in balancing DevOps and centralized IT processes. 

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IT Experience Podcast Episode 4: Aligning IT and business to deliver digital outcomes
David Stefferud, Execution & Innovation Manager, ServiceNow Practice at Accenture, discusses laying the right foundation for the digital transformation. You’ll hear about the importance of CMDB and CSDM to get the quality data for your transformation projects.

LISTEN NOW >

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
  • Gartner Magic Quadrant Enterprise Low-Code Application Platforms
    Application Development
    A Magic Quadrant™ Leader in Low-Code Application Platforms for third year

Year