Welcome to week 4 of Knowledge 2020!

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May 22, 2020

Welcome to week 4 of Knowledge 2020

We can all succeed as individuals, but where would we be without each other? That's why our week four theme is “Get connected.” Over the next week our discussions will focus on connection and community. 

ServiceNow takes pride in helping customers achieve their goals. In this week's Customer Success keynote, we’ll dive into the top asks from our customers, and unveil a host of tools and resources to help you succeed–fast. Our VP of Customer Success, Helen Kottenstette, will present these resources and introduce customers with key insights to share about the Now Platform. And don’t forget to sign in or register so you don’t miss a thing.

ServiceNow partners are crucial to how we do business and connect with the world. This week we’ll highlight some of our partners and show how they help their customers succeed on a global scale.
 


This week we’ll also launch the Customer Success channel, where you can search for prescriptive content and tools to help your organization achieve its goals with the Now Platform. Featured content includes the Genius Lounge, Success Consultations, meetups, and much more. It’s on-demand and available whenever you need it.

To showcase our amazing and talented community, we launched our digital photo mosaic last week. Click here to upload a photo into the digital mosaic, and add yourself to the faces that are making the world of work, work better.

Here’s just some of the great programming to check out this week. Take a look at our selections below.

Featured speaker

ServiceNow takes pride in helping our customers achieve their goals. This week, our Customer Success keynote is exploring the top asks from our customers, and unveiling a host of tools and resources to help you succeed. Join us as Helen Kottenstette, VP of Customer Success at ServiceNow, presents these resources and explains how our customers are utilizing them. Check out the keynote here.
 

virtual thought leadership session

Featured Session

ServiceNow: Are you keeping up with your industry peers?
ServiceNow Senior Business Value Consultant, Anandjet Singh, asks: How does your digital transformation compare to other companies like you? We show you the capabilities we have by mining our own data to determine if you are staying ahead of your peers. Be sure to check out this session here.

Customer Sessions

Chick-fil-A : How to provide excellent employee service and unlock thousands of productivity hours
Make everyday tasks easier for your employees and you’ll make their lives better. Learn how to keep them satisfied at work with a fast but consistent HR service. Be sure not to miss it!

Event and Alert Management automation with Walmart
Tune in to learn how Walmart automated the intake process for event and alert management, while successfully reducing incidents created from events. Check out the session here.

Don’t stop believin’ – Wellstar’s  journey to provide world-class employee experiences
Hear how healthcare giant WellStar, embarked on a pivotal journey with the Now Platform. From business support to clinical operations, discover how you can create self-service through knowledge, automation, AI and service catalogs. Don’t stop believin’ that you can find the session here.
 

Knowledge 2020 customer sessions


That’s not all! If you’re in the mood for some fun in between sessions, we’ve got you covered. This week we’re offering DOGA or, Doggy Yoga, yes you read that right. Annie Appleby, DOGA instructor of seven years will walk attendees through this Dog Yoga exercise. She recommends attendees bring their furry friend, and get ready to bond with them in a new way! Which will be well needed exercise – especially after a brownie and cookie demonstration from Michael Recchuiti, the first American to partner with Valrhona to create customize blended chocolate. If you’re feeling a little fancy or in need of relaxation time, don’t miss Tea 101 which will cover the basics of tea and how to brew a perfect cup. Check out all the fun here!

Topics

  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.
  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
    Maintaining operational excellence while dealing with a surge in orders is a key pillar of Yamato’s digitization strategy—one that relies on data science.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year