Welcome to Week 6 of Knowledge 2020!

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June 05, 2020

Welcome to week 5 of Knowledge 2020

Welcome to Week 6 of Knowledge 2020, the final week in our epic digital experience. We’ve had five action packed weeks filled with educational sessions, inspirational keynotes and plenty of best practices to help accelerate your digital transformation. Be sure to login or register so you don’t miss a thing. 

When we transformed our traditional in-person conference into a six-week digital experience, we wanted to make it special. Our hope was that you would have a real opportunity to delve into topics you’ve been curious about and face challenges that have been hindering your progress. 

Over the last five weeks we’ve focused on five main themes: ‘Accelerate’, ‘Build’, ‘Succeed’, ‘Connect’ and ‘Dream.’ During our final week of programming we will equip you to ‘Act.’ We hope you’ll take what you learn in Week 6 and run with it. As the Knowledge 2020 Digital Experience comes to a close, we’ll recap all the great learnings from the previous weeks and show you how to take advantage of everything ServiceNow has to offer.

To carry us over the finish line we’ll welcome Kevin Haverty, executive VP of worldwide sales, and Jimmy Fitzgerald, senior VP of customer outcomes. They will help you think outside the box and activate your digital plans. 


We promised Knowledge 2020 would deliver motivation, education and fun–we sincerely hope we’ve delivered on all three fronts. We've sincerely enjoyed having you participate with the entire ServiceNow community and our partners and customers across the globe. 

Take a look below for some of our can’t-miss sessions in Week 6.

Week 5 session

Featured Speaker

Take what you've learned and act with Now Value 

Our new business environment is fast-tracking digital transformation. With Now Value, we can help you think outside the box, evolve, and respond quickly to a changing world. Hear Kevin Haverty, executive VP of worldwide sales, and Jimmy Fitzgerald, senior VP of customer outcomes, share insights on how you can get it done and act now, with our proven methodology to realize exceptional outcomes, faster.

Customer Sessions 

How Lowe's transformed store operations with Now Mobile and Field Service Management 

Lowe's, a Fortune 100 retailer, maintains 1,700+ stores and manages 1m+ assets in inventory as well as operations with the power of the Now Platform. Learn how Lowe's developed a mobile solution with ServiceNow Field Service Management to drive efficiency and improve visibility across business groups. Catch the entire session here


Modernizing the federal employee experience at The U.S. Department of Health and Human Services 

The U.S. Department of Health and Human Services manages over 85 systems and applications, making the employee experience frustrating and slow.  Learn how HHS is using ServiceNow HRSD to redefine front-end workflows for employees, enabling easy access to personal data, changes in benefits and on/off-boarding of personnel. Click here to watch the session. 


How Huntington Bank created a sustainable ITSM program to fund future platform growth

Learn how Huntington Bank was able to build a sustainable ITSM program and effectively manage it on the Now Platform to create the opportunity for transformational change. The bank identified key ITSM pillars and defined how the data within each pillar would empower future growth and investment. The result was a fully integrated program that generated operational efficiency, lifecycle and investment reporting, and executive-level operating book reporting. This data driven story transformed the organization by changing the dialogue, and enabled reinvestment in the platform for additional applications. Watch the session here


 Time is of our essence. How UPS quickly delivered ServiceNow at scale. 

 UPS is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Faced with the urgent requirement to transform their global IT footprint, UPS turned to Atos Engage ESM and ServiceNow to help them on their digital transformation journey. Join this session, and learn how UPS is using ITOM, ITSM, and the Now Platform to meet the challenge of delivering a global IT consolidation program, implementing ServiceNow in record time across a 400,000+ person organization. Be sure not to miss this session, click here


Week 5 session

But that’s not all! We still have some fun planned this week. Join McCall from Mr. Otter Art Studio on YouTube where you can learn how to make your own playdough and playdough models like a pro. We also have HIIT and Yoga workouts lined up, so you have your choice of workouts to wrap up Week 6.


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