Long-term changes in the workplace

In this three-part series, “Mapping the future of work,” we present insights from ServiceNow CIO Chris Bedi and Chief Talent Officer Pat Wadors, based on their joint appearance at our Knowledge 2020 digital event.

Bedi and Wadors discussed how the COVID-19 pandemic will change work and workplaces going forward.

Part Three: Long-term changes 

Bedi sketched three chapters in the “next normal” workplace journey. In chapter one, leaders worldwide quickly made the decision to shift to remote work where possible, with the safety and health of employees and families at the center of this decision.

Chapter two is about orchestrating the transition from “working from home” to “working from anywhere.” Finally, chapter three will come into play over the next three to five years, after a COVID-19 vaccine or alternative solution becomes available.

At this stage, leaders will start thinking about what talent, facilities and supply chains look like and how organizations can continue to innovate to improve the employee and customer experience in the long term.

The goal will be to increase accessibility, so that employees can get to the tools and services they need, whether they are at home, in the office or out in the field.

According to Wadors, hiring will also change fundamentally because employers will realize they can hire the best talent without regard to location. The winners of the talent war will be companies that use digital solutions to provide employees with more flexibility in terms of where and when to work.

Bedi added that 21st century companies will be increasingly tech-enabled and digitally transformed. Businesses that provide their employees with the right digital experiences will see increased engagement, higher productivity, and better business continuity. Don’t miss Bedi and Pat’s session: What the next “next normal” workplace will look like.

ServiceNow is helping companies manage the process of returning employees to the workplace while supporting everyone’s health and safety. Learn about our 4 apps to help employees return to work safely.

Series: Mapping the future of work

Part 1 - Mapping the future of work

Part 2 - What the “next normal” workplace will look like

Part 3 - Long-term changes in the workplace

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.