At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by ServiceNow in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working. Now, as businesses start to bring employees back to the workplace, they must support workforce readiness and prioritize health and safety with streamlined digital experiences.
Today, we’re pleased to announce enhancements to our Safe Workplace suite, including a new Health and Safety Testing app, an improved Safe Workplace experience for Now Mobile, and new contact tracing capabilities with Zebra Technologies’ MotionWorks® Proximity solution.
The new ServiceNow Health and Safety Testing application streamlines the process for requesting and receiving test results from employees, helping employers reduce the spread of infectious diseases like COVID-19 in the workplace.
Using the app, where they are legally required or permitted to do so, employers can request that employees get tested or allow employees to request optional health testing upon being notified of potential exposure to an infectious disease. Employees can submit health testing preferences, like test type and preferred testing date and location, and administrators can coordinate testing availability and scheduling based on employee preferences.
After health testing is complete, employees can input test results into the app and receive clearance to safely return to the workplace.
Additional innovations announced today include:
An Improved Safe Workplace experience for Now Mobile. Enhancements to the Safe Workplace Experience for Now Mobile provide a more streamlined experience for returning employees to the workplace, from anywhere. With an intuitive mobile design and user-friendly interface, users can easily complete health screenings and surveys, set up visits, make reservations, request PPE, and more all from their mobile device.
Zebra MotionWorks Proximity solution enhances contact tracing capabilities. Customers using Zebra handheld devices/wearables with the Zebra MotionWorks Proximity solution can now easily upload spreadsheets with data from the system to identify potentially exposed contacts. Employees equipped with Zebra mobile devices will be audibly alerted when social distancing is not maintained. If employees remain in close proximity for more than 5 minutes, a proximity event is recorded in the cloud. Available for supervisors to review on live dashboards, this data helps management spot patterns that require workflow changes and employee coaching. It also feeds the automated contact trace reports now available through Safe Workplace.
ServiceNow’s study found that 46% of employees globally do not believe their company will take the necessary steps to ensure their safety. Today’s updates are critical to building trust around the return to the workplace and help address employee concerns around health and safety.
“As companies across industries focus on protecting essential workers and bringing employees back to workplaces safely, they must have solutions in place to ensure contact tracing can be done quickly and accurately,” said Bill Burns, Chief Product and Solutions Officer at Zebra Technologies. “Together with ServiceNow, we’re helping our joint customers prioritize the health and safety of their workforces.”
ServiceNow continues to innovate on a regular, bi-monthly cadence with its Safe Workplace suite of applications to help customers effectively manage workplace and workforce readiness – making work, work better for everyone. We’re proud that nearly 800 organizations have downloaded ServiceNow’s Safe Workplace apps, including Bremer Bank, American University, Coca Cola European Partners, and the State of North Carolina.
If your organization faces a unique challenge due to the pandemic, please reach out to your ServiceNow representative. Our innovation engine has never been stronger, and we are focused on supporting you through this difficult journey with powerful digital workflows that create great experiences and drive productivity.
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