How technology is changing healthcare workflows

  • ServiceNow Blog
  • Solutions
  • 2020
  • Healthcare
December 10, 2020

IT Business Management makes product portfolio management more efficient

Advances in technology have transformed what you can achieve in healthcare today. But they’ve also introduced obstacles that may be slowing down your staff and interfering with your mission. At ServiceNow, our goal is to eliminate the obstacles, so you can make the most of technology while always focusing on your number one priority: delivering the best possible care to your patients and your community.  

Today, more and more healthcare providers are turning to ServiceNow to streamline their workflows, connect their teams, and integrate their systems. The result? More effective staff and clinicians—and better care for patients.  

Check out the webinars from our list to learn best practices for achieving success in healthcare today. 


 How healthcare leaders can avoid data breaches 

 Major data breaches are headline news. When patient data is exposed to hackers, the public outcry can be immense. And it’s happening more and more frequently. According to newly released survey results commissioned by ServiceNow with the Ponemon Institute, more than half of the healthcare organizations had suffered a data breach in the last 2 years. Of these, the majority said that they had been breached because of a vulnerability—for which a patch was already available. This highlights an overwhelming need for more effective vulnerability response, closing down these attack vectors before hackers strike. 

Watch this session to learn about: 

  • Healthcare cybersecurity challenges 

  • The state of vulnerability response and the impact on healthcare organizations 

  • A pragmatic roadmap to reduce the risk of a breach 


 Now Platform Orlando Release Broadcast (featuring Accenture and Sanford Health)

Now Intelligence is all about AI and humans working together to make decisions, solve problems, find answers, and automate tasks—the blueprint for business success in 2020 and beyond. This helps organizations in working smarter and more productively, so your business runs more smoothly, and employees can focus on the meaningful work they were hired to perform.

Watch this special webinar as we discuss how the Now Platform Orlando release will further help you and your organization through its improved:

  • Intelligence - See how Now Intelligence helps people get work done smarter, act faster, predicts issues and automates action, and enables better business decisions

  • Mobile - Learn about the new app features, including content from campaigns, additional task types, virtual agents on all screens, and more

  • Workspaces - Empower agents with automated scheduling and assignments, providing everything they need at their fingertips

Watch the keynote along with these eight spotlight sessions, each features a product demo.

  • IT Service Management Pro

  • Customer Service Management/Field Service Management

  • HR Service Delivery/Financial Operations Management

  • IT Operations Management/Configuration Management Database

  • IT Asset Management/SecOps/Vulnerability Response

  • IT Business Management/DevOps

  • The Now Platform (App Engine, Now Intelligence, Upgrades)

  • Risk


 Embracing Disruption to Drive Transformational Success in Healthcare

Technology has transformed medical care in extraordinary ways. It has also created some of the biggest challenges you face today as a healthcare organization.  Frustrated clinicians. Siloed engagement. Security risks. At ServiceNow, our job is to get you past these challenges and capture value.

This session will share ServiceNow solutions that improve patient experience, clinician workflow optimization and managing IT services for onboarded clinicians, and discuss solutions available to enhance patient and provider experiences.

Speakers include:

  • Drew Koerner, Healthcare Chief Strategist, ServiceNow

  • Aaron Zuber, Healthcare Solution Consultant, ServiceNow

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

 

 

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year