Welcome to the Workflow Quarterly Innovation Issue

  • ServiceNow Blog
  • Application Development
  • About ServiceNow
  • Trends and Research
  • 2020
April 01, 2020

ServiceNow rethinks checklists with automated digital workflows

 

The Workflow Quarterly Innovation Issue is live! The Spring edition of our quarterly research journal, released today, looks at how CIOs can harness talent and technology to foster innovation that drives business results. Based on a global survey of business leaders and interviews with some of the world’s most accomplished CIOs, we present an innovation agenda for IT. 

The Innovation Issue is guest edited by Dave Wright, chief innovation officer at ServiceNow. Our lead author is veteran tech journalist Dan Tynan, a frequent Workflow contributor and former EIC of Yahoo Tech. You can check out the full experience here.

The Innovation Issue includes a video conversation between Wright and ServiceNow CEO Bill McDermott on how CEOs can help nurture productive innovation across the enterprise. Take our interactive quiz to gauge your own organization’s innovation maturity, and check  out insights from tech leaders at Microsoft, Comcast, Crown Agents Bank, the New South Wales Police and other organizations worldwide. 

One key finding is what we call the “innovation paradox.” With businesses spending more than ever on digital technology, CIOs are feeling the heat to deliver innovation.  However, doing so means focusing less on technology and more on teamwork.

Additional findings include:

  1. Innovation Imperatives: Our research revealed key steps to becoming a best-in-class CIO, including creating tools that employees want and need, thinking beyond new tech, building productive relationships across the c-suite, and leveraging AI and automation.
  2. The impact of innovation on the enterprise. There’s a relationship between innovation and business growth, including better planning and decision making, improved risk management, and financial gains (an opportunity to unlock 9% more revenue).
  3. Best practices in measuring innovation: With businesses spending more than ever on digital technology -- especially during uncertain times -- CIOs are feeling the heat to deliver innovations that yield concrete business results.  

We hope you enjoy the Innovation Issue. The Workflow Quarterly team is now hard at work on the Customer Issue, which looks at the future of customer service management. It’s scheduled to launch at the end of June. 

Meanwhile, please check out the daily Workflow site and subscribe to our biweekly newsletter for fresh insights on digital transformation and the future of work. 

 

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Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
  • Gartner Magic Quadrant Enterprise Low-Code Application Platforms
    Application Development
    A Magic Quadrant™ Leader in Low-Code Application Platforms for third year

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