What’s it Like? Black leaders at ServiceNow

  • ServiceNow Blog
  • Life at Now
  • Culture
  • 2020
November 04, 2020

Black Leaders at ServiceNow

“No matter what your title is, when you walk out of your home, it doesn't matter.” Darice is a Senior Director at ServiceNow and as a leader, especially a Black leader during this time, it’s critical for her to see leaders be open to listening and learning from employees. “One of the things,” she says, “I love about ServiceNow is that leaders want to dig in. People are ready to take action.” 

Craig felt that especially as a leader at ServiceNow. “When all that stuff was just coming down the pipe through the pandemic, my peers reached out to me and asked how I was doing. I will always remember that they cared enough to reach out.”  

Craig’s father is a descendant of slaves and his mother is of Polish descent. He’s experienced racism from an early age. It’s shaped how he moves in the world, “like a lot of people, I am being pulled over for no apparent reason. No violations. I go through the checklist in my mind about hands at ten and two and being very respectful and letting them know I'm reaching for my wallet. I've taught my two boys these lessons early in life as well.”  

 

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Cheick, who is a senior leader and runs Diversity, Inclusion and Belonging (DIBs) programs in Product, took the time to write his experience in a blog. He shared it with his ServiceNow colleagues to help them understand that his day-to-day life is different from many others. He shared his background as a teen coming to the U.S. from West Africa and what he’s experienced since then. He wrote the blog, “because I want corporate America to change. I want my kids' experience when they get into the corporate world to be very different than my experience.” The response was overwhelming. “ServiceNow made me feel like I belong because they reached out and said, ‘Hey, your experience is not okay and we're going to do something about it.’" 

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Darice’s advice to leaders who want to embark on Diversity, Inclusion and Belonging work is, “to do it in an organized manner. We have to take that passion, that commitment, and that innovation, and channel it, and release it in the right way. I challenge everyone to do your personal work. Nobody can teach it to you. It's not fun. Doesn't always feel great. But what you do when you do that work has a powerful impact on this world every day. You may not always see it. You may not always feel it. But I need you to understand that it happens.” 

Watch the video to hear more of the story and what it’s like in tech for leaders.    

 


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