What's it like? Women at ServiceNow

  • ServiceNow Blog
  • Life at Now
  • Culture
  • 2020
October 23, 2020

Women at Now Belonging Group

A year ago, Hosna Sedghi met a ServiceNow employee at the Grace Hopper conference in Florida. Their chance meeting was a turning point for Hosna. They stayed in touch, with the employee promising to keep an eye out for Engineering program manager positions. In February, Hosna received an offer. 

“[She] pushed for me to get a job at ServiceNow. I really liked how she made me feel that I belong here and how she was an advocate for other women.” 

Sr. Staff Software Engineer Meg Sharkey, an engineer for 25 years, appreciates the opportunity that Grace Hopper offers to recruit women early in their technology careers. “It’s always exciting to see so many more young women coming out of Computer Science programs. When I graduated that wasn’t the case, but it is changing, and I’m excited to be part of the Diversity, Inclusion, and Belonging (DIBs) work with recruiting.” 

Cathy Isaacs, a Technical Support Manager, Integration, believes a commitment to DIBs across the company is key.

Quote by Asha

“DIBs is so near to my heart for the fact that everyone should feel like they belong and that they're included. I think we have to work hard to make sure that all of our employees are doing that on a daily basis, whether you're listening and learning, you're growing, or just giving employees a voice to be heard.”

ServiceNow is focused on increasing diversity and ensuring equity of opportunity. The company is building a fair system of opportunity and treatment for everyone in the company. The 2020 ServiceNow Diversity Report shows that women make up 29 percent of the company’s workforce, and the percentage of women in leadership has grown from 20.5 percent in 2017 to 28.2 percent in 2019.   

In the US, where ServiceNow has pay data by gender, race, and ethnicity, the company has achieved pay parity for women and under-represented groups. Globally, where pay data is available by gender, ServiceNow is within one penny of pay equity for women around the world.    

In her role as co-chair of Women at Now, Kristen Knepper Bahbahani, who leads ServiceNow’s NextGen program, draws on a lifetime of experience including starting her own diversity and inclusion firm focused on women. She wants to co-create a belonging group that provides career and leadership development.  

"When I was growing up, we had the Barbie doll with a tag that said, ‘math is hard.’ It is so encouraging that women are moving forward with their dreams in fields where we've traditionally been marginalized and left out altogether.” 

Asha Allen, a data analyst in IT transparency who has been with ServiceNow for just over a year, was unsure about joining Women at Now because at her previous company, she “never felt welcome” and didn’t take part. 

Krista quote

“When I joined [Women at Now], it was just amazing. In our sessions and discussions, we share all the best things in the world. They help women grow, understand, learn, and explore.” 

 For Hosna, the reason to be part of Women at Now is simple: “To be inspired and inspire others.”

 In her previous companies, Hosna experienced discrimination that has encouraged her to speak out. 

 “Being a woman -- and an immigrant woman -- in the tech industry comes with its own challenges. Every time I am assigned to a new project, I feel I need to work much harder to prove that I am ‘good enough’ and ‘fully capable’ of doing my job. Not having a commonly heard name and accent is part of my identity and sometimes I feel like being who I am creates prejudice against me.”

 Meg has seen that “Engineering culture can be less welcoming for women sometimes.” At ServiceNow, for the first time, she was hired by a woman, and is on a diverse team with “no ego involved” and a commitment to a common goal. 

 “What I really love about working here is you’re human first,” Kristen says. “And then comes your work and your employment in that order. It's very focused on Maslow's hierarchy of needs. If I can't meet the basic needs of showing up authentically, being supported emotionally, being engaged in an intellectual manner, and utilizing my skill set to the best of their abilities then I'm not going to be the best at my job and I feel like my boss and my team really understand that.”

Check out our careers!

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE