Putting people first

New benefits and continued work-from-home arrangements support the diverse needs of ServiceNow employees.

The COVID-19 pandemic has changed the way we work. The situation is unfolding and changing day-by-day. This means that our response as a company continues to evolve as we listen to and address feedback from our employees, customers, and partners. Our commitment to put people at the center of our decisions is unwavering.

To continue to support our employees as they balance work, family, and life, ServiceNow has broadened our menu of well-being benefits for employees. Employees will have the choice to work remotely through at least June 2021, regardless of office re-opening status. We are also actively supporting and counseling employees as they navigate relocation decisions, including partnering with people managers to guide their teams through this process.  

We kicked off monthly wellness surveys to fully understand employee needs and challenges and their input continues to guide our actions. All our benefits were developed in response to employee feedback over the past six months and these recent additions come on the heels of additional programs we implemented as we moved to a distributed work environment. For example, we recently rolled out the Perk Allowance program, which grants employees an allowance for expenses related to physical and mental health and work/life balance, such as childcare, virtual fitness classes, and technology equipment for personal use.  

As our employees around the world quickly transitioned to a digital work environment in March, we rallied to create a plan that ensured employees felt safe and supported, and most importantly, that they stayed inspired and engaged by our purpose. Monthly live, engaging All Hands and a series of live sessions centered around wellness and self-care were quickly scheduled.

Teams are also able have a little fun through monthly engagement activities like “Work from Home Olympics,” coloring contests, a ServiceNow playlist with inspirational tunes, and a special story time with CEO Bill McDermott where Bill read a children’s book about taking chances. 

We continue to listen to and evaluate how we can best support our employees in the current environment.

Navigating employees’ return to the workplace

As we look to the future, we are committed to help our employees safely return to the workplace and maintain secure, functional workspaces for our people to thrive. Our company’s return to the workplace is grounded in our values of putting people first, focusing on two key areas – 1. giving employees choice and 2. a thoughtful, safe, phased approach to helping employees return to the office that considers their health, safety, and well-being every step of the way.

To aid other companies in managing the unpredictable circumstances of COVID-19, we have published our own internal resource – Guide to Going Back – to assist organizations as they consider and develop their go-forward plans for safely returning to the workplace. 

The guide shares some of the actions we are taking, and it is intended to be used as a shared resource to help our customers, partners, and communities as they focus on ways to help keep their own workplaces safe, as well as smooth the reopening process. We are hopeful that it can help other companies as they manage the process of returning employees to the workplace while keeping health and safety as the number one priority.

There is no one-size-fits-all approach to managing this ever-evolving situation. The re-opening plan will look different for every organization and office location, just as personal and professional needs look different for every employee.

Stay safe and healthy.

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