Workflow Guides offer curated content for business leaders

  • ServiceNow Blog
  • Solutions
  • Customer Experience
  • 2020
September 30, 2020

Man working at a bar


Organizations are facing an unprecedented challenge adjusting their businesses to operate in a time where resiliency and continuity are suddenly top priorities. As a result, digital transformation, once a vision for the future, has now become a business imperative.

While there’s a lot of content out there about digital transformation, it can be daunting to understand what’s credible and where to start. We are here to help.

Introducing Workflow Guides. These are theme-based content hubs that curate ideas and quality resources in one place. From inspirational thought leadership content to solutions relevant to wherever you are in your digital transformation journey. Workflow Guides make navigating ideas and resources easy. Here’s a snapshot of what’s available now.

Returning to the workplace. This Guide shares a collection of articles and solutions to help get your business running again. Check out advice from ServiceNow CIO Chris Bedi and other leaders. Read HR guru Josh Bersin on the future of employee experience. Download new safe workplace apps to provide a safe, employee-ready workplace.

Digitize customer experiences. This Guide contains perspectives from Gartner, IDC and other industry thought leaders, including Dean Robison, ServiceNow’s head of customer support. You can also dive into a ServiceNow demo and estimate the business value you can achieve with the ServiceNow value calculator.

Customer experience in the new normal. Across Europe, the Middle East and Africa, organizations are looking to digital workflow solutions that are simple and affordable. Learn how companies in these regions are adapting to the post-Covid world Check out insights from EMEA business leaders and podcasts featuring experts from Deloitte and Accenture.

The new banking landscape. The banking industry faces distinctive challenges in the Covid era. This Guide features incisive reporting by independent journalists, and case studies about financial services companies reaping the benefits of digital transformation. 

Personalize patient experiences.  Healthcare delivery is more important than ever in these challenging times. This Guide provides a glimpse into the future of AI, original research, and case studies of healthcare organizations that are creating the future of patient care.

Digitize government workflows. Governments get real with digital transformation. This Guide shares perspectives, insights, expert resources, and solutions to improve the citizen experience of government. It covers topics ranging from how to secure citizen data to techniques for fostering public sector innovation. 

Workflow Guides curate ideas and quality content to help your business succeed in the Covid era and beyond. Check them out today to get started on your digital transformation journey.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Knowledge 2023 takeaways: a group of women raising their hands
    Events
    4 takeaways from Knowledge 2023
    Knowledge 2023 united thousands of ServiceNow customers and colleagues at the first single global user conference in three years. Here are four key takeaways.
  • DEI data analytics: group of diverse workers in conversation
    Culture
    Using DEI data analytics to know where we are and to strategize
    It's impossible to truly embody DEI without first knowing the current state through DEI data analytics. Find out how ServiceNow uses DEI data.
  • Wide view of thousands of people seated to hear the Knowledge 2023 keynote
    Events
    Knowledge 2023 keynote recap: Putting yes to work
    The Knowledge 2023 keynote in Las Vegas was standing room only. Against the theme of “Putting Yes to Work,” speakers shared well-honed insights. Learn more.

Trends & Research

  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty

Year