Digital transformation is all about people

  • Evan Vafidis
  • Customer Stories
  • Solutions
  • 2021
March 30, 2021

Improving lives through digital transformation

The power of technology can transform organizations. Technology can create new workplaces and new ways of working—and bring new services and exciting opportunities to businesses and consumers alike.

Delivering a major technology program is always a complex journey, full of challenges and, inevitably, a mix of triumphs and setbacks. When things get difficult, it’s important to keep a sense of perspective, to remember all the things that have gone well, and to draw on your experience of how you overcame challenges in the past.

Improving lives

I marvel at what today’s technology is capable of delivering. But, at the same time, it’s vital to remember that technology is, for the most part, simply a way to make people's lives better—whether in work, in their homes, or in society as a whole. Digital transformation programs succeed when teams come together with common goals and a shared desire to get the job done.

So, ultimately, it’s all about people. I’ve been regularly reminded of this fact throughout Uniper’s partnership with ServiceNow. We’ve been deploying the Now Platform® as the bedrock of an integrated and streamlined IT environment across our energy business, which spans Europe, the Americas, and Asia.

Although ServiceNow technology has delivered digital transformation that’s resulted in business and commercial benefits for us, the benefits for our people are just as significant.

Our teams are more motivated and productive. They’re more connected and have a much clearer understanding of how their contributions support the work of colleagues elsewhere. Many low-value, manual, repetitive tasks have been automated, freeing time for our people to engage in higher-value, more challenging, and more rewarding tasks.

A people-first approach

Additionally, our digital transformation has confirmed my view that although ServiceNow is a very successful technology business, it’s ultimately a people business. The company understands success is about enabling people to work collaboratively and to share ideas and expertise.

That’s why its Knowledge® conferences are so impressive—they’re great opportunities to share experiences, learn from others, and help colleagues who face similar challenges.

ServiceNow listens. Whenever we discuss a change in our requirements or an idea that would improve things for us, ServiceNow does its utmost to help. As a result, the Now Platform is constantly evolving—and that’s cool.

Reinforcing the significance of the people dimension confirms my view of the importance of taking internal colleagues with you on the digital transformation journey, setting realistic expectations, listening to their hopes and fears, and putting the user experience at the front and center of our strategy.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
    In our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave: Robotic Process Automation, Q1 2023. Find out why.
  • Generative AI capabilities: man in glasses looking intently at open laptop
    Now on Now
    How ServiceNow is using generative AI capabilities across its operations
    Generative AI capabilities can deliver rich experiences and unlock the potential of technology, people, and processes. Find out how we use them at ServiceNow.
  • Vancouver release: Put AI to work with the Now Platform
    Now Platform
    Meet the Now Platform Vancouver release: GenAI, security, and agility
    The Now Platform Vancouver release delivers innovation and GenAI, security, and agility solutions to maximize efficiency, optimize processes, and reduce costs.

Trends & Research

  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • #1 in ITSM, AIOps and IT Operations Market Share: Organizations around the world count on ServiceNow in times of change.
    IT Management
    ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share
  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results

Year