The evolving role of the CIO: Shaping the future of work

The role of the chief information officer (CIO) continues to evolve in response to an always-changing business environment.

Through its unique position among the C-suite, the CIO is a strategic adviser who has historically been a highly influential and prominent figure for important decision-making across the enterprise. Although that’s continued throughout the pandemic with CIOs offering their growing expertise, the responsibilities of the CIO have shifted to meet new and dynamic demands of the business.

Supporting digital transformation

In our fifth episode of the Canadian Leadership Exchange, we spoke with Maria Churchill, partner and CIO at Deloitte Canada, to learn about the evolving role of the CIO.

Churchill shared how her efforts at Deloitte have facilitated the successful planning and execution of digital transformation strategies at scale. Her work is shaping a reimagined workplace in Canada by:

• Identifying long-term growth opportunities
  
• Measuring organizational impact
  
• Leveraging technology
  

One of the biggest shifts in the CIO’s role Churchill discusses has been in instigating change and accelerating transformation in a future-focused and innovative manner. As a key driving force for implementing digitized solutions, the CIO is at the center of reimagining technology in the enterprise.

By enabling enterprises to integrate this technology effectively beyond current conventions, the CIO plays an essential part in continuing to bridge the gap between physical and digital worlds.

Reimagining the world of work

High-profile cyber incidents occurred at many Canadian organizations over the last year. Operational metrics have proven valuable to CIOs in their efforts to build confidence around security protocols. Measurement remains a key priority when driving future business performance. This data has been vital in building the case for accelerated investment in highly innovative solutions that are beneficial for businesses and customers alike.

Deloitte has approached both pandemic recovery and growth strategy with a focus on reevaluating market conditions and examining the employee experience. This has enabled the company to adapt accordingly in real time and deploy tactical technologies to:

• Maximize buy-in.
  
• Strengthen end-to-end value across multiple timelines.
  
• Maintain trust within the ecosystem of partners.
  

Watch the video to learn more about the evolving role of the CIO and how these trailblazers of the C-suite are contributing to the success of digital transformation efforts:

Did you miss the last episode? We spoke with Scott Thomson, VP of business customer service at Rogers Communications, to learn how Canada’s largest communications and media company measured satisfaction and friction to improve customer and employee experiences.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.