Get to know the Knowledge 2021 Digital Experience platform

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May 04, 2021

ServiceNow's Knowledge 2021 Digital Experience platform

At ServiceNow, we’re gearing up for Knowledge 2021, which will feature more than 500 digital sessions across 12 channels. With that many to choose from, how do you narrow down the choices to get the most out of your Knowledge experience? You’ll want to be familiar with three new areas in the Knowledge 2021 Digital Experience platform this year.

Guide: Scheduled content

Similar to a television lineup listing, the Guide provides details about all our scheduled content. This is the place to start building your plan of attack. Choose the live sessions you want to attend, add them to your calendar, and build the rest of your Knowledge schedule from there.

The Guide is laid out by channel, date, and time. Click any title to learn more about a session and determine if it’s one you want to attend. You can add the session to your list from the description page or from the Guide itself by clicking the heart icon for that session.

Only interested in a particular channel? Click that channel in the Guide to be taken to a page featuring all sessions devoted to that channel.

Library: On-demand content

Once you’ve selected the live sessions you don’t want to miss, visit the Library. This is the full list of all content available at Knowledge—both live and on demand. Here, you can sift through all the on-demand content to select the sessions you want to work around your other sessions and watch at your leisure. Organized alphabetically by default, the Library offers filters to simplify your search. You can explore sessions by:

  • Track
  • Solution
  • Industry
  • Role
  • Session level
    • Beginner
    • Intermediate
    • Advanced
  • Session category
    • Demo
    • Keynote
    • Session
    • Training


Connect Pass: Upgraded content

The Connect Pass area of the Knowledge 2021 platform is an upgrade to the free experience. For $299, you gain access to more than 200 additional live experiences, labs, roundtables, demos, meetups, the Genius Lounge, and meet-the-speaker events.

This is worth considering if you want to attend the Think Big leadership sessions, have more interaction with other attendees, and see live demonstrations from ServiceNow technical experts. It also grants you access to live Zoom webinars featuring inspirational speakers, such as former professional soccer player Gary Neville, chefs Nyesha Arrington and Marcus Samuelsson, and professional rock climber Alex Honnold.


Can't-miss opportunities

Whatever you do, don’t miss the corporate keynote session, “Workflow your world,” at 9 am PDT on May 11, featuring CEO Bill McDermott and other ServiceNow leaders. They’ll take us on a journey of exploration into the possibilities of workflow.

In addition, each channel has a keynote that will also be live on May 11.

To make the most of the Knowledge 2021 experience, you’ll want to participate in the scheduled sessions whenever possible, so you can watch them simultaneously with others and chat live with fellow attendees.

And who knows? You could end up building a valuable relationship with someone on the other side of the continent—or planet. Participate in those conversations by visiting the Knowledge Community page. You’ll need to enter some personal information before you can interact with others.

We can’t wait to see you at Knowledge 2021. Not registered yet? Register today. And join the fun on Twitter at @Know365 and at #Know21.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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