Knowledge 2021: Premium content at no charge

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June 03, 2021

Knowledge 2021 premium content is available at no charge.

Knowledge 2021 brought people together from across the globe to transform the world of work, one workflow at a time. The digital experience featured keynote sessions, panels, discussions, demos, and much more. If you missed any of it, it’s not too late to catch up. Sessions will be available until October 2021, and registration is free.

In addition, premium content that previously required an upgrade is now available at no charge. That means you can tune into Think Big sessions and gain knowledge from industry leaders. Here are some sessions you don’t want to miss:

Why sustainability is a business imperative

ServiceNow Chief Financial Officer Gina Mastantuono shares her passion for global impact strategy in this discussion with Stuart McLachlan, chief executive officer at sustainability company Anthesis Group. Learn about the challenges and opportunities in this area and why businesses can’t afford not to step up and act immediately.

Fueling enterprise growth in the 5G era

Market and consumer data provider Statista predicts there will be 3 billion 5G subscriptions by 2025. It’s clear this technology isn’t going away, so how can companies prepare for it? In this session, speakers from Verizon Business Group, Accenture, and Lumen join ServiceNow experts to help you reimagine connectivity. Discover how embracing 5G can grow your business and deliver return on investment.

Future-focused leadership

New technologies and younger generations are changing the ways we work. How can your business attract and retain top talent amid the shifts? Miriam Hernandez-Kakol, global head of management consulting at KPMG International, engages in a conversation with Rick Wright, senior VP of customer outcomes at ServiceNow, about inspiring new generations to drive success.

Leveraging AI to improve human lives

Since the debut of “The Jetsons” in the early 1960s, the idea behind technology has been improving our lives. That same notion applies to artificial intelligence (AI), which is becoming more mainstream. In this session, Sandeep Dadlani, the global chief digital officer of Mars Inc., shares how his company is empowering workers and customers—and their pets—with machine learning technology.

Reducing cybersecurity risks

According to British telecom company Vodafone, the key to minimizing cybersecurity vulnerabilities is connecting top-down to bottom-up risk management rather than focusing solely on a top-down approach. Head of Vodafone Business Security Group Jonathan Hughes shares about the company’s two-year journey to embrace this concept and its positive results.

Innovating your tomorrow

It’s always a treat when you can listen in on two innovation officers discussing the possibilities of the future. And that’s exactly what you get in this session. Chris Pope, ServiceNow VP of innovation, and Dave Wright, our chief innovation officer, chat about the trends affecting business today and into the future, including hyperautomation, AI, digital transformation, and more.

Leveraging low code to return purpose to work

For Wisconsin-based UW Health, the seemingly impossible became reality with the help of only five low-code developers, who built more than 20 apps with ServiceNow App Engine using little to no code. Find out how they did it in this informative session. You just might leave inspired to attack the impossible in your organization.

And a whole lot more

With hundreds of sessions included in the Knowledge 2021 Digital Experience, this is only a small sampling of the content you can watch and learn from. Explore all of the session options in the Library. To see the premium content available, be sure to toggle on the Knowledge Connect filter.

Not sure where to start? Check out our Knowledge 2021 biggest takeaways.

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Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year