ServiceNow’s leaders unlock innovation

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  • 2021
January 11, 2021

employee workflow solutions help remote employees stay safe 

As we enter the new year of 2021, tune in to hear from ServiceNow leaders and learn about new ways to unlock innovation at work to manage change with instant agility, with this month’s two-part blog series.


NATS and ServiceNow best practices: AIOps-driven automation drives faster resolution

Enterprise organizations rely on intelligent monitoring of their growing digital service footprint for visibility. And IT operations must monitor applications, users, containers, and even serverless computing to ensure healthy services. But what’s the best way to cut through all the event noise and simply focus on resolving issues faster?

Join our upcoming webinar and learn AIOps best practices. You’ll hear from National Air Traffic Services (NATS) UK and ServiceNow IT Operations experts on their journey in reducing resolution times to critical services. Our topics will cover how to:

  • Intelligently identify anomalies that can impact critical services 

  • Aggregate events and intelligence from multiple sources into one platform for faster resolution

  • Gain complete understanding of your service performance in a dashboard

  • Remediate issues with automated workflows

Hosted by Jamie Mead (NATS) along with Joe Corpion and Thangavel Viswam (ServiceNow). 


Intelligent Privacy Automation – The future of data privacy

Growing privacy concerns and emerging data privacy laws, such as the CCPA and GDPR, require organizations to not only know the location and usage of all personal data, but operationalize their privacy policies and accommodate a timely response to data access requests, too. But how can you ensure you’re always in compliance?

The EY Intelligent Privacy Automation (IPA) platform tailors its industry‑preferred practices into a seamless process to simplify data privacy requests, automate and manage fulfilment, and provide access to accurate, timely data.

Join our webinar. Learn how the EY IPA platform, powered by ServiceNow, can help you: 

  • Operationalize compliance to leading data privacy regulations

  • Centralize, automate, and scale data privacy governance and policy compliance

  • Provide a unified, more automated approach response to how personal data is used and retained

Hosted by: 

  • Joe Young, EY Americas, Business Development Executive 

  • Angela Saverice‑Rohan, EY Americas Data Privacy Leader

 

CIO Priorities: Unlocking value on your digital transformation journey

Until now, CIOs have been primarily focused on maintaining operations. But as their organizations shift to digital transformation, so are their priorities. They are moving towards becoming a value generator for the business—which requires automating work to empower innovation.

As with any plan, there must be a strategy to set everything in motion. The key areas of improvement that deliver high business outcomes include reducing risk of unplanned work, elevating customer and employee experiences, and increasing intelligence.

Watch our webinar to learn how ServiceNow® customers are unlocking value at every stage and opening doors for innovation. You’ll hear: 

  • Recent CIO research findings on their key priorities

  • Customer benefits realized at every stage of value generation

  • Customer examples with proof points

  • A roadmap for success in digital transformation 


From project to product, the only way to succeed in the future

Digital transformation is changing how organizations think about completing work. Increasingly, the focus is shifting from individual projects to a product-based approach—one where all development efforts are part of a planned lifecycle. This creates both opportunities and challenges that must be managed effectively.

Watch our webinar as we discuss:

  • Understanding this paradigm shift and what it means for your organization 

  • Developing the ability to successfully shift to a product-based development approach

  • Delivering a sustainable environment that is a catalyst for innovation, growth and success

Featured speakers:

  • Andy Jordan, president, Roffensian Consulting S.A. 

  • Doug Page, senior principal product manager, ITBM, ServiceNow

  • Jim Tisch, senior product marketing manager, ITBM, ServiceNow   

 

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Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year