ServiceNow simplifies vaccine management with new capabilities

  • ServiceNow Blog
  • About ServiceNow
  • Crisis Management
  • 2021
March 17, 2021

ServiceNow simplifies vaccine management with new capabilities.

COVID-19 vaccine manufacturers have collectively agreed to release 12 billion vaccine doses globally in 2021, according to McKinsey & Company research, provided they all pass clinical trials. However, turning those vaccines into vaccinations is a colossal undertaking that requires significant coordination.

In January, we announced our Vaccine Administration Management (VAM) solution to simplify that effort. We’ve since added new capabilities to give healthcare professionals greater visibility into vaccine inventory and to give recipients more control over vaccine management and scheduling.

Streamlining the vaccination process

These new capabilities make vaccination scheduling easier for everyone involved: recipients, administrators, and clinicians.

Citizens who need a COVID-19 vaccine no longer have to show up at an undesirable assigned time or wait hours due to overbooked appointments—only to find the clinic has run out of vaccines.

Instead, they can choose the time and date to receive not only their first vaccination dose, but also their second dose, if needed. In addition, contact center agents can book appointments on behalf of recipients.

By the same token, administrators and clinicians now have more control over scheduling and canceling appointments based on vaccine inventory, greatly reducing overbooking issues and wasted doses.

Vaccine Administration Management - ServiceNow

The ability to track inventory in real time puts healthcare professionals in the driver’s seat to open, close, and reschedule appointments as needed based on the inventory available.

As part of the VAM update, organizations that manage multiple vaccination sites gain the ability to specify appointment slots, inventory, and available hours based on location instead of globally across their organization.

Toward a healthier future

On the heels of President Biden’s March 11 announcement that all U.S. adults should be eligible for the vaccine by May 1, ServiceNow® VAM offers a way for citizens to be vaccinated sooner—and more conveniently.

Children’s Minnesota pediatric health system used VAM to vaccinate 1,400 staff members, caregivers, and other community members in only 11 hours. In addition, the hospital system decreased vaccination wait times from three hours for walk-ins to 20 minutes by transitioning to an appointment model in collaboration with ServiceNow.

With more people vaccinated, we’ll be able to turn our attention to managing COVID-19 in the workplace. Toward that effort, the new ServiceNow Vaccination Status app provides a secure portal for employees and stakeholders to submit documentation about health vaccinations in conjunction with the workplace policy.

Vaccination Status is part of the ServiceNow Safe Workplace Suite, which includes a collection of apps that help enable a safe transition back to the workplace. Other apps in the suite include:

  • Contact Tracing
  • Workplace Safety Management
  • Safe Workplace Dashboard
  • Employee Travel Safety
  • Employee Readiness Surveys
  • Employee Health Screening
  • Health and Safety Testing
  • Workplace PPE Inventory Management

New features are available now in Vaccine Administration Management from the ServiceNow Store. Caregiver scheduling options will be available in April.

We look forward to working with our customers to get the world vaccinated so we can all get back to our lives and our loved ones.

Use of forward‑looking statements

This blog contains "forward‑looking statements" about the expectations, beliefs, plans, and intentions relating to new capabilities. Such forward‑looking statements include statements regarding expected performance and benefits of such capabilities. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation: (i) delays and unexpected difficulties and expenses in making available additional capabilities; (ii) changes in the regulatory landscape related to vaccine development and distribution and the availability of vaccines; and (iii) changes in the duration or severity of the COVID‑19 pandemic. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Knowledge 2023 takeaways: a group of women raising their hands
    4 takeaways from Knowledge 2023
    Knowledge 2023 united thousands of ServiceNow customers and colleagues at the first single global user conference in three years. Here are four key takeaways.
  • Artifacts of pride: 3 ServiceNow employees
    Showcasing artifacts of pride
    In honor of Pride Month, three ServiceNow employees share personal artifacts that have shaped their lives. Watch a video and get inspired.
  • DEI data analytics: group of diverse workers in conversation
    Using DEI data analytics to know where we are and to strategize
    It's impossible to truly embody DEI without first knowing the current state through DEI data analytics. Find out how ServiceNow uses DEI data.

Trends & Research

  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results
  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty