4 steps to an engaging employee experience

  • ServiceNow Blog
  • Employee Experience
  • Solutions
  • 2022
November 09, 2022

Engaging employee experience: woman in a hijab smiling at a laptop

Businesses face tough competition for employees in today’s job market. According to McKinsey research, 89% of employees want to feel they’re living their purpose. For 70% of survey respondents, that sense of purpose is largely tied to their work. If an employer doesn’t meet that need, many workers will flee to a company that does.

Cultivating a climate that helps workers fulfill their purpose is vital—and can lead to increased employee satisfaction and decreased turnover. Here are four steps to help you create an attractive, engaging employee experience.

1. Know what doesn’t work

Promoting an inviting atmosphere is as much about knowing what doesn’t work as it is about knowing what does. Research firm UNLEASH surveyed 1,000 organizations to glean insights about unsuccessful human resources (HR) projects.

Discover the findings in our Why HR projects succeed webinar. You’ll also learn the steps NASA, DHL, and Amazon took to elevate their employee experiences.

2. Meet employees where they are

In today’s hybrid world of work, some employees work in the office, while others work remotely. Managing both personas can be challenging. How do you meet the needs of one group without isolating the other?

Gain insights in Managing a dual workforce. The panel discussion of HR experts includes global HR analyst Josh Bersin, as well as HR leaders from McDonald’s, food company Mondelez, and transportation company Ryder System. Get up to speed on the latest trends and discover the benefits of an omnichannel employee experience.

3. Create connected experiences

Sixty percent of remote workers feel disconnected from their co-workers, according to Pew Research Center. Less connection can lead to less engagement and commitment and, ultimately, employee departures. Your workers depend on you to create experiences that help them feel connected to their colleagues and the company.

In Redesigning work, two ServiceNow transformation officers give pointers on how to start thinking differently about hybrid work. Learn ways to:

  • Attract and retain talent

  • Drive worker productivity

  • Personalize the employee journey

  • Support managers

Find out how ServiceNow unified the employee experience internally using our HR Service Delivery and Workplace Service Delivery solutions.

4. Simplify employee exits

Turnover is inescapable, no matter how connected and engaging your employee experience might be. Help departing workers exit with grace by streamlining offboarding. Watch our Managing employee exits webinar for tips. A ServiceNow business analyst and a people product director detail how we simplified the ServiceNow offboarding experience through automation.

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