Bringing more flexibility to hybrid work

  • Employee Experience
  • Blake McConnell
  • About ServiceNow
  • 2022
January 13, 2022

Hybrid work: Workers collaborate at a conference table.

Amid a worldwide surge in COVID-19 cases, many businesses are postponing their return-to-workplace plans once again. As we kick off 2022, for many, a hybrid workplace may be the best solution.

Organizations have embraced digital transformation to enable employee productivity from anywhere. Employees have thrived under flexible work arrangements. Today, we’re proud to announce updates to our Workplace Service Delivery solution that enable further flexibility and safety to support the future of hybrid work.

The workplace reimagined

Although companies may eventually reopen their offices in earnest, the fundamental role of the office is evolving. The workplace is no longer the default location where most employees go every day. Instead, it’s becoming a destination for collaboration and brainstorming, as well as for key meetings.

Employees want access to the workplace for this purpose, but only if the experience doesn’t add more hassle, stress, and frustration. They’re making decisions about where and how they work based on their personal comfort levels and needs.

4 ways to simplify the employee experience

The Workplace Service Delivery updates announced today enable flexibility, helping to make it simple and safe for employees to visit the workplace—when and how they feel comfortable. Employees can:

1. Book cross-office events. As the office becomes an event center for company meetings and town halls, many meetings will involve teams across various offices. New group reservation capabilities make it easy to book room and desk reservations on behalf of team members or create reservations for workspaces and rooms across multiple locations at once, from desktop and mobile.


2. Work together easily. With employees prioritizing in-person workdays for events and team meetings, the ability to find and book spaces near team members and key colleagues is important. New proximity-based reservation capabilities make it easy to reserve desks near your closest colleagues. Employees can also share reservation itineraries with colleagues, allowing them to browse and book spaces nearby with proximity booking.


3. Navigate the office with ease. As hybrid work becomes the norm, employees may be unfamiliar with office floorplans. With new mobile wayfinding capabilities, employees unfamiliar with the layout of the office can navigate office spaces and find or reserve workspaces, items, and services using an interactive floor map on a mobile device. 


4. Streamline the reservation process. Managing multiple calendar systems can be a job in itself. We've streamlined that by enabling employees to seamlessly add reservations made in Workplace Service Delivery to their calendar of choice. We’ve also made it easier than ever to reserve spaces with one-click reservations. After selecting a space type (desk or conference room), a location is proposed, and the employee can simply confirm without needing to enter any additional information.


Prioritizing employee safety

Another critical piece of returning to in-person work is helping employees feel safe and supported. ServiceNow is continuing to deliver innovation in our Workplace Service Delivery solution with our Safe Workplace Suite.

For example, we recently announced an integration with The Commons Project’s SMART® Health Card Verifier API to simplify the validation of vaccine record submissions within the Vaccination Status application.

Helping companies manage through uncertainty

As organizations tackle the opportunities and challenges of the ever-evolving workplace, ServiceNow is delivering the solutions needed to remain agile and meet employees where and how they work best.

Find out more about ServiceNow helps companies boost employee engagement and productivity.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year