4 customer stories that can help your business work better

  • ServiceNow Blog
  • Customer Stories
  • Solutions
  • 2022
May 06, 2022

Business people talking in an office meeting

At ServiceNow, customers have been our passion from the start. “The original founders of the company, beginning with Fred [Luddy], always had the customer as the first, second, and third priority,” says CEO Bill McDermott.

That passion drives us to work tirelessly to innovate on behalf of customers and help solve their business challenges. Good news travels fast. When our customers find better, easier ways to work, they want to share the experiences with others. Take the following customer stories, for example.

Minimizing outages

No company can afford downtime. Wanting visibility into outages, Palo Alto Networks created a single portal using ServiceNow® IT Service Management (ITSM) to simplify problem management. Having a centralized view helped the company identify the root cause of incidents and streamline requests. Watch our webinar to learn about the process and benefits, including fast issue resolution and scalable IT services on a single platform. Palo Alto’s director of employee experience provides an overview.

Managing risks

When healthcare provider Gundersen Health needed to quickly deploy a risk management solution, it reached out to Edgile, a ServiceNow Elite implementation partner.

Edgile’s Quick Start for ServiceNow Vendor Risk Management (VRM) enabled the healthcare organization to get VRM up and running in only 12 weeks. Our webinar, titled “Gundersen Health’s accelerated journey to better risk management,” details Edgile’s Quick Start solution. Gain insights from lessons the healthcare company learned through the transformation journey.

Streamlining processes

One in three Americans rely on Blue Cross Blue Shield for their healthcare coverage. Facing high demand for its health insurance products, Blue Cross Blue Shield Louisiana needed an efficient way to manage intake.

The Now Platform® and ServiceNow Strategic Portfolio Management (formerly IT Business Management) helped the organization rein in the chaos. Find out how in our Customer conversation with Blue Cross Blue Shield of Louisiana. Robyn Sah, ServiceNow development manager at BCBS Louisiana, and ServiceNow experts walk through the challenges, solution, and best practices.

Increasing productivity

For security company CrowdStrike, legal considerations are an essential part of business. When legal constraints were slowing down operations, the company needed a way to reduce risk and expedite processes. Watch the How CrowdStrike is accelerating legal operations webinar to learn how ServiceNow Legal Service Delivery helped CrowdStrike transform its legal operations. CrowdStrike’s vice president of legal shares lessons learned that can help other organizations modernize their legal processes. Hear more customer stories at the Knowledge Digital Experience. Registration is free after selecting your region.

© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Intelligence in business: group of workers with laptops and smiles
    Now on Now
    How ServiceNow brings intelligence to every corner of the business
    The ServiceNow platform provides intelligence in three areas to continuously drive improvement across the enterprise: experience, speed, and decisions.
  • Health and safety: 2 workers in hard hats examining a facility
    Crisis Management
    ServiceNow acquires Enable tech to improve health and safety management
    ServiceNow-acquired Enable technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions. Learn more.
  • Humans in the loop: woman holding phone against neon-lit background
    AI and Automation
    Put humans in the loop to generate real value from generative AI
    Generative AI has shaken up the business and tech world, but the best tech involves incorporating humans in the loop to address challenges. Find out why.

Trends & Research

  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • #1 in ITSM, AIOps and IT Operations Market Share: Organizations around the world count on ServiceNow in times of change.
    IT Management
    ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share
  • ESG technology: green surrounding a river, woman smiling, 2 government employees in conversation
    Cybersecurity and Risk
    Survey says ESG technology drives results