Your guide to upgrading field service management

  • ServiceNow Blog
  • Solutions
  • 2022
  • Customer Experience
August 16, 2022

Upgrading field service management

Field service management is a vital part of business operations. It equips employees with the resources needed to deliver exceptional customer experiences. Streamlining communication, making decisions, and predicting issues before they arise are just a few of the challenges facing field service management.

At ServiceNow, we understand how crucial it is for businesses to keep work flowing across various business assets and stakeholders. Here are three ways to help do that:

Define the root cause

When trying to run multiple tasks simultaneously, it can be difficult to identify the reasons for operational hiccups. The most valuable resources to understand and solve these issues are the people working on the front lines: customer service agents and field service technicians.

Closing the loop with your field and customer service teams is vital. Watch our Improving customer experience and product quality through root cause analysis webinar to discover the compounding benefits of getting to the root of a problem to improve your product and service quality.

Stay ahead of the curve

Today’s pace of work and technological advancement has led to incredible innovation and powerful tools that increase ease and efficiency in getting work done. With many tools to choose from, how do you know what’s right for your organization?

Gain insights from 100 decision-makers in our Field service technology strategies webinar. You’ll learn how other organizations are using emerging technologies and what business leaders think about them.

Plan for the future

As one generation retires and another enters the workforce, companies are investing in training and skilling young field service technicians and engineers. But how do you ensure nothing gets lost in translation?

Find out how Xerox is empowering the next generation of field workers. Three Xerox leaders discuss the skills gap, knowledge transfer, augmented reality, live remote assistance, and more.

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